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Deskside Support Service Technician

Amentum

Today
DoE Q or L
Unspecified
Unspecified
Richland, WA (On-Site/Office)

The Plant IT organization is responsible for technical support to the Hanford Tank Waste Treatment and Immobilization Plant (WTP) during Construction, Startup, and Commissioning and Operations. Plant IT activities include configuration management of Information Systems, support to Plant Management and Plant Engineering, and preservation of the project's Authorization to Operate under the Department of Energy (DOE) order 205.1B.

This Plant IT Deskside Support position performs moderately complex assignments that require initiative and free judgment in the selection and use of established principles and procedures. Supports a range of activities for users and equipment at the WTP DFLAW using applicable methods, procedures, tools, equipment and standards effectively while reporting up to management. Responds to customers' needs, questions and concerns in an accurate, effective and timely manner and expedites corrective actions. Performs specific tasks while utilizing established information technology standards and methods. Works with clients to define timeframe requirements

This position is responsible for management of and support of equipment and services. A candidate should have experience with delivery and support of computing equipment and software including operating systems (OS). The ideal candidate should have a thorough knowledge of computer peripherals and hardware components.

Principal Accountabilities:
  • Undertake tasks as assigned
  • Know, understand, and apply the principles of the Nuclear Safety and Quality Culture
  • Know, understand, and apply the principles of the Integrated Safety Management System
  • Coordinate and control assigned aspects of the Plant IT program to meet agreed to departmental objectives.
  • Ensure the safe and effective introduction of process improvement and technologies.
  • Apply due diligence in resolving Plant IT end users' issues.
  • Must be able to tangibly move computers and associated hardware.


The position will execute Plant IT activities ensuring optimum deliverables are achieved safely with quality and productivity that supports the expectations and integrity of Plant IT. This position is located onsite.

MAJOR RESPONSIBILITIES/DUTIES/TASKS
  • Undertake tasks as assigned
  • Installs Windows workstation hardware and software, including upgrades
  • Performs workstation imaging
  • Exhibits strong problem-solving skills
  • Understands infrastructure, configurations and relative standards
  • Fields customer question and service requests via call, voicemail, email, service tickets and walk-ins
  • Resolves end user IT issues or dispatch to appropriate IT specialists
  • Provides end user support for WTP DFLAW facilities
  • Performs regular maintenance on personal computers and printers
  • Documents work and logs activity in ticketing system for resolution of issues
  • Must be able to physically move computers and related hardware


SUPERVISORY RESPONSIBILITIES

NA

Education:

Bachelor's degree in Computer Science, Engineering, Science or Information Technology.

OR

Associates degree in Computer Science, Engineering, Science or Information Technology degree with two (2) years of progressive, related experience.

OR

High School Diploma/GED and 4 years progressive, related experience.

INTERFACES;
  • Plant IT Deskside Support Lead
  • Plant IT Infrastructure Supervisor
  • WTP Cyber Security organization


PHYSICAL REQUIREMENTS

(EFNM) Exposed Field Non-Manual

Performs desk work, including writing, computer workstation processes, and telephone operation. Arranges for and/or performs presentations, oral reports, planning meetings, and other formal and informal contacts, requiring long periods of sitting. Oversees field activities through inspections, testing and equipment operations, which requires walking, standing, bending, and turning along with wearing of personal protective equipment. Occasional loading, transport, and unloading of tools and/or supplies specific to an activity.

This position is located at the Construction Site (22 miles north of Richland) and works a 4 x 10 schedule, M-Th, 6:30 a.m. to 5 p.m.

Must be authorized to work and remain in the United States without Amentum visa sponsorship now or in the future.

Must be able to complete and pass a pre-employment drug screen and background check which includes verification of employment and education.

Must be able to obtain a Department of Energy badge for access to the Hanford Site. (Even if teleworking, must still be able to comply with security requirements to obtain a badge.)

Non-U.S. citizens from countries identified by the Department of Energy as posing heightened security concerns-including sensitive countries, state sponsors of terrorism, countries of risk, and other designated countries -are subject to additional security requirements.

COMPENSATION & BENEFITS

HIRING SALARY RANGE: $68,644.55 - $101,584.72 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant internal equity, and alignment with market data.)

Benefits

Amentum offers the following benefits for this position, subject to applicable eligibility requirements: medical dental and vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, 120 hours of paid time off, and parental leave. This position includes a competitive benefits package. For more detailed information on our Benefits and what it is like to work for Amentum: please visit our careers site: www.amentumcareers.com

Amentum is a global company with a heritage dating back more than 100 years and delivering solutions in nuclear energy, infrastructure, operations and maintenance, and national security. Our predecessors helped build Hoover Dam, protected fighting forces in World War II, and supported the Manhattan Project. Today, our teams clean up legacy nuclear waste around the world, manage the United Kingdom's defense portfolio, design programs and tests for Navy submarine electronic systems, and provide integrated supply chain services needed in developing countries during the pandemic.

Amentum has joined with Bechtel to create an LLC, known as the Waste Treatment Completion Company (WTCC) Join us as we make history at the Hanford Vit Plant, known as the Waste Treatment and Immobilization Plant. We are designing and building a one-of-a-kind facility that will turn radioactive and chemical waste left over from World War II and Cold War plutonium production into a form safe for disposal. Your efforts will help protect the nearby Columbia River and the communities, salmon, and wildlife along its shorelines throughout the Northwest.

Sitting at the confluence of the Columbia, Snake and Yakima rivers near two mountain ranges, our community provides access to year-round outdoor recreation, 300 days of sun a year, more than 200 wineries within a 50-mile radius, and the amenities of large cities just a three-hour drive (or short flight) to Seattle and Portland.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .
group id: 91156626
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About Us
Amentum brings industry-best expertise, processes, and technology to ensure the availability and reliability of our Government and commercial clients’ vital facilities and equipment. We apply our culture of excellence to operate, maintain, and manage your global assets and complex supply chains to meet modern challenges at home and abroad
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Clearance Level
DoE Q or L
Employer
Amentum