IT Operations Specialist II

NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies.

The Opportunity

NexTech Solutions LLC (NTS) is seeking a skilled Information Technology (IT) Operations Specialist with Federal Government experience to support IT systems at our Mission Support Center in Tampa, Florida. This mid-level role provides hands-on support for hardware, software, and network services, including Microsoft Windows client and server environments, network devices (switches, routers, firewalls), and cloud-based conferencing and A/V platforms. The specialist will deliver walk-up and ticket-based IT support, assist with device provisioning and software licensing, maintain inventory, uphold cybersecurity and physical security protocols, and collaborate with other departments on room configurations and technology upgrades. The ideal candidate combines strong technical expertise with a customer-focused mindset, clear communication skills, and the ability to manage multiple priorities in a fast-paced, mission-driven environment. This position also offers opportunities for growth into senior technical or leadership roles as experience and skills develop.

Key Responsibilities

• Serve as the on-site IT Operations Technician overseeing all hardware, software, and IT services
• Lead IT staff of 1 additional technician team, partnering on tasks and overseeing performance
• Provide set up, testing and real-time support of A/V equipment for customer meetings and events
• Deliver light technical support for walk-up ticket-based IT issues (eg: printer issues, basic PC troubleshooting)
• Load, configure, maintain, and troubleshoot Microsoft Windows client and server operating systems
• Configure and manage network devices including switches, routers, and firewalls
• Assist with device provisioning and enforce password and access control policies
• Maintain physical and digital security protocols
• Uphold cybersecurity and information assurance standards across all systems
• Communicate technical information clearly to customers and stakeholders
• Assess system performance, identify inefficiencies, and recommend technological improvements
• Manage software licenses and ensure compliance with licensing agreements
• Assist with vendor contracts for platforms, telecom, and enterprise tools
• Control IT-related budgets and costs to align with organizational financial goals
• Track and maintain inventory of commonly used IT equipment such as A/V gear, cables, and spare parts
• Collaborate with other departments for room configurations and upgrades
• Adapt to evolving duties as needed; remain flexible in response to organizational changes