Aug 21
Top Secret
Mid Level Career (5+ yrs experience)
Business - Support
Newport, RI (On/Off-Site)
Help Desk Technician
Strategos Consulting LLC – Newport, Rhode Island
Strategos Consulting is a Service-Disabled Veteran-Owned Small Business (SDVOSB), which identifies and provides usable solutions (consulting, services, training, and engineering) to the US Government and its partners. Strategos is comprised of professional training and educational specialists that collectively bring over 120 years of experience. In 2009, we created Strategos Training and Services, a professional training company focused on providing services, education, and training to United States military personnel. Strategos Training and Services specializes in non-personal support services, professional instruction, training analysis, training plan development, and curriculum development.
Strategos is seeking a Help Desk Technician in pursuit of a government contract.
Performance Location: Naval War College, Newport, Rhode Island
Hours of Work:
The hours of the IRD Service Desk are 0700-1700 Monday through Friday and will need to be manned within those set hours.
Qualifications:
• Possesses an active state driver’s license
• Incumbent shall possess an extensive knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by Information Technology Infrastructure Library (ITIL) standards.
• The incumbent shall be experienced in use of automated tools to track problem resolution and to perform trend analysis to identify issues which affect network and system architectures. Incumbent shall be able to setup, configure, maintain and operate service monitoring databases, and be able to extrapolate trend data in order to provide situational awareness to leadership on trends and emerging problems.
• Demonstrated knowledge in the methods and practices for troubleshooting, recovering, adjusting, modifying and improving IT systems.
• Possess good oral and written communications skills in order to write user functional documentation, business rules documentation, standard operating procedures, and other user and policy documentation.
• Possess a working knowledge and application of Information Security (IS) and security operational characteristics for a variety of computer platforms, networks, software applications, and Oss.
• Demonstrated knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by Information Technology Infrastructure Library (ITIL) standards.
• A Top Secret clearance required.
Strategos Consulting LLC – Newport, Rhode Island
Strategos Consulting is a Service-Disabled Veteran-Owned Small Business (SDVOSB), which identifies and provides usable solutions (consulting, services, training, and engineering) to the US Government and its partners. Strategos is comprised of professional training and educational specialists that collectively bring over 120 years of experience. In 2009, we created Strategos Training and Services, a professional training company focused on providing services, education, and training to United States military personnel. Strategos Training and Services specializes in non-personal support services, professional instruction, training analysis, training plan development, and curriculum development.
Strategos is seeking a Help Desk Technician in pursuit of a government contract.
Performance Location: Naval War College, Newport, Rhode Island
Hours of Work:
The hours of the IRD Service Desk are 0700-1700 Monday through Friday and will need to be manned within those set hours.
Qualifications:
• Possesses an active state driver’s license
• Incumbent shall possess an extensive knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by Information Technology Infrastructure Library (ITIL) standards.
• The incumbent shall be experienced in use of automated tools to track problem resolution and to perform trend analysis to identify issues which affect network and system architectures. Incumbent shall be able to setup, configure, maintain and operate service monitoring databases, and be able to extrapolate trend data in order to provide situational awareness to leadership on trends and emerging problems.
• Demonstrated knowledge in the methods and practices for troubleshooting, recovering, adjusting, modifying and improving IT systems.
• Possess good oral and written communications skills in order to write user functional documentation, business rules documentation, standard operating procedures, and other user and policy documentation.
• Possess a working knowledge and application of Information Security (IS) and security operational characteristics for a variety of computer platforms, networks, software applications, and Oss.
• Demonstrated knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by Information Technology Infrastructure Library (ITIL) standards.
• A Top Secret clearance required.
group id: 10510591
