Today
Top Secret
Unspecified
Unspecified
IT - Support
Washington, DC (On-Site/Office)
Zachary Piper Solutions is seeking a Help Desk Specialist to support a long-term program with the Department of Energy located in Washington, DC. This position requires an active Q or TS clearance. The Help Desk Manager will act as the Senior Tier III Specialist for an enterprise environment, providing IT troubleshooting and advanced diagnostic support to end-users.
Responsibilities of the Help Desk Specialist include:
Qualifications for Help Desk Specialist include:
Compensation for the Help Desk Specialist include:
This job opened on 8/20 and will accept applicants for 30 days.
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Responsibilities of the Help Desk Specialist include:
- Respond to and diagnose advanced problems through discussions with end-users
- Support network services, software systems engineering, applications development, and related tasks as needed.
- Prioritize multiple incidents and be the final escalation point for incidents, providing excellent customer services and quick resolution times.
- Ensure team is meeting Service Level Agreements, and staying up-to-date on advanced tools and technologies.
Qualifications for Help Desk Specialist include:
- 4+ years of experience with Tier II Expertise supporting an enterprise level Service Desk Environment
- Experience leading lower-level technicians
- Experience supporting Linux systems, providing troubleshooting support for hardware, software, networks, etc.
- Active TS or Q Security Clearance
Compensation for the Help Desk Specialist include:
- Salary Range: $95,000-105,000 ***Depending on Experience***
- Full Benefits: PTO, Paid Holidays, Cigna Medical, Dental, Vision, 401k, sick leave as required by law.
This job opened on 8/20 and will accept applicants for 30 days.
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group id: 10430981
