Sr. Network Support Technician

Summary

Sr. Network Support Technician

Gettysburg, PA - Remote

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking a Sr. Network Support Technician to remotely support the FCC's GB site as part of its Enterprise Technical Services (FETS) program. This role is responsible for monitoring, maintaining, and troubleshooting network infrastructure, ensuring connectivity, security, and performance of network systems in support of FCC operations. This role is remote.

Responsibilities

• Provide remote support for LAN/WAN infrastructure at the FCC GB site, ensuring uptime, reliability, and performance
• Diagnose and resolve network connectivity issues, both hardware and software-related
• Configure and maintain routers, switches, firewalls, and other network devices
• Monitor network systems using approved tools and escalate issues when appropriate
• Support patching, firmware upgrades, and configuration changes in accordance with change control policies
• Collaborate with cybersecurity, infrastructure, and application teams to resolve incidents and implement enhancements
• Maintain network documentation, including topology diagrams, IP schemas, and asset inventories
• Participate in network security efforts including access control, port management, and segmentation
• Assist with audits, compliance reviews, and implementation of security best practices
• Other duties as assigned

Qualifications

• Bachelor's degree and 4+ years of relevant experience; or
  • Associate and 6+ years of relevant experience; or
  • High School and 8+ years of relevant experience
• Active CompTIA Network + certification
• Must be a US Citizen and able to obtain Public Trust Clearance

Knowledge, Skills and Abilities:

• Proficiency in managing Cisco or equivalent network hardware
• Familiarity with network monitoring tools and ticketing systems
• Strong knowledge of TCP/IP, DNS, DHCP, and VPN technologies
• Ability to work independently in a remote capacity while coordinating with onsite staff
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/

#Chenega Agile Real Time Solutions, LLC

Teleworking Permitted?

Yes
Teleworking Details

Remote
Estimated Salary/Wage

Up to USD $80,000.00/Yr.