Today
Secret
Early Career (2+ yrs experience)
IT - Support
Peachtree City, GA (On-Site/Office)
Position: Helpdesk Specialist
Location: Peachtree City, GA
First shift (7:00am-3:30Pm)
Clearance: Secret or higher
Certification: CompTIA Sec+
Duties and responsibilities:
• Provides first contact incident resolution to customers with hardware, software, and application problems, providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction.
• Ability to work closely with users and other IT professionals to identify, analyze and resolve system problems.
• Understanding of current principles and best practices of IT Help Desk support.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
• Setup, configuration, troubleshooting and maintenance of user workstations. Fulfills installation of software requests using Microsoft SCCM.
• Experience with remote management tools.
• Knowledge of Blackberry and iPhone configuration and troubleshooting.
• Experience with Microsoft Windows and Active Directory.
• Network and Virtual Private Network basics.
Requirements:
• Ability to gain/maintain DoD 8570 Level II baseline and computing environment certifications.
Location: Peachtree City, GA
First shift (7:00am-3:30Pm)
Clearance: Secret or higher
Certification: CompTIA Sec+
Duties and responsibilities:
• Provides first contact incident resolution to customers with hardware, software, and application problems, providing routine progress updates to the customer; and following up with the customer on the resolution of ticket for completeness/quality and satisfaction.
• Ability to work closely with users and other IT professionals to identify, analyze and resolve system problems.
• Understanding of current principles and best practices of IT Help Desk support.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
• Setup, configuration, troubleshooting and maintenance of user workstations. Fulfills installation of software requests using Microsoft SCCM.
• Experience with remote management tools.
• Knowledge of Blackberry and iPhone configuration and troubleshooting.
• Experience with Microsoft Windows and Active Directory.
• Network and Virtual Private Network basics.
Requirements:
• Ability to gain/maintain DoD 8570 Level II baseline and computing environment certifications.
group id: 91007326
