Today
Top Secret
Unspecified
Polygraph
Annapolis, MD (On-Site/Office)
End User Experience Engineer
Deliver simple solutions to complex problems as a End User Experience Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. As a End User Experience Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Engineer Advisor joining our team.
HOW A END USER EXPERIENCE ENGINEER ADVISOR WILL MAKE AN IMPACT
• Lead the implementation and deployment of the 1E application across the organization's end user environment.
• Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
• Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
• Develop and implement strategies for continual service improvement and security enhancement initiatives.
• Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
• Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.
• Stay current with industry trends and emerging technologies in end user experience management and IT operations.
• Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.
• Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.
• Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.
WHAT YOU'LL NEED TO SUCCEED:
• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 8+ years of related experience
• Required Technical Skills: Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
• Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements. Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.
• Preferred Skills: Strong understanding of IT operations, including experience with Splunk and SCCM environments. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Location: On Site
• US Citizenship Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
#GREENWAY
Work Requirements
Deliver simple solutions to complex problems as a End User Experience Engineer at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. As a End User Experience Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Engineer Advisor joining our team.
HOW A END USER EXPERIENCE ENGINEER ADVISOR WILL MAKE AN IMPACT
• Lead the implementation and deployment of the 1E application across the organization's end user environment.
• Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance.
• Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency.
• Develop and implement strategies for continual service improvement and security enhancement initiatives.
• Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics.
• Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively.
• Stay current with industry trends and emerging technologies in end user experience management and IT operations.
• Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective.
• Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint.
• Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans.
WHAT YOU'LL NEED TO SUCCEED:
• Education: Bachelor of Arts/Bachelor of Science
• Required Experience: 8+ years of related experience
• Required Technical Skills: Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application
• Security Clearance Level: TS/SCI w/Poly
• Required Skills and Abilities: Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements. Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences.
• Preferred Skills: Strong understanding of IT operations, including experience with Splunk and SCCM environments. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Location: On Site
• US Citizenship Required
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
#GREENWAY
Work Requirements
group id: 90979310
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