IT Solutions Specialist-Huntsville, AL

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

DVS is actively seeking an IT Solutions Specialist to support our team onsite in Huntsville, AL. This position requires an active Secret clearance or the ability to obtain.

Job Summary:

We're seeking a dynamic and tech-savvy individual to join our team as a Software Support & IT Solutions Specialist. This role blends technical expertise with customer-facing support, ideal for someone passionate about web development, Microsoft Power Platform, and empowering users through training and documentation.

Key Responsibilities:

• Web Design & Development: Build and maintain internal and external websites using modern web technologies.
• Microsoft Power Apps: Design, develop, and deploy custom business applications using Power Apps and related Microsoft tools.
• Customer Support: Provide responsive and effective software support to end-users, troubleshoot issues, and ensure high user satisfaction.
• Training & Enablement:
  • Develop and deliver training sessions (virtual and in-person).
  • Create engaging training materials, including how-to guides, video tutorials, and walkthroughs.
• Documentation & Knowledge Base:
  • Maintain and expand internal FAQs, wiki pages, and user documentation.
  • Ensure content is clear, accurate, and accessible to users of all skill levels.

Required Qualifications:

• Bachelor's degree in Computer Information Systems (CIS), Computer Science (CS), or a related field.
• Proven experience in web design and development (HTML, CSS, JavaScript, etc.).
• Hands-on experience with Microsoft Power Apps and the Power Platform ecosystem.
• Strong communication skills with a passion for helping users succeed.
• Experience creating training materials and technical documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Active Secret clearance or the ability to obtain.

Desired Skills:

• Familiarity with SharePoint, Power Automate, or Dynamics 365.
• Experience with user experience (UX) design principles.
• Knowledge of help desk or ticketing systems.

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.