Today
Secret
Senior Level Career (10+ yrs experience)
$160000 - $180000 per year
No Traveling
Unspecified
IT - Hardware
Huntsville, AL (On-Site/Office)
Job Summary
Galapagos Federal Systems, LLC is looking for a Senior IT Program Manager who will provide hands-on leadership for a government contract, overseeing the successful execution of IT tasks while ensuring compliance with contractual requirements and customer objectives. This role involves direct engagement with stakeholders, managing program scope, schedule, budget, performance, and driving technical and operational efficiencies. The Senior IT Program Manager will lead and mentor teams, resolve challenges, and implement best practices to optimize performance. This position requires a proactive, solution-oriented leader with a strong background in IT project execution, government contracting, and stakeholder management.
To be considered for this role, candidates must have a strong understanding of computer software and hardware systems, excellent problem-solving skills, and a commitment to providing exceptional customer service. Additionally, a successful leader in this position must be very "hands-on" with the mission, strongly engaged with the customer and team, and be extremely proactive in their approach to service delivery.
Skills / Experience Required:
* Active Secret Clearance
* 15+ years of experience as Senior IT Program Manager
* Ensure customer expectations are met, and staff performance aligns with contract requirements
* Manage urgent and complex support issues, identify root causes, and communicate resolutions to customers
* Oversee staff activities, create training materials, and manage work schedules
* Maintain service quality and personnel standards in line with performance and budget requirements
* Implement a system for handling customer complaints and corrective actions
* Coordinate service planning and delivery with the Technical Point of Contact (TPOC)
* Provide regular performance updates to the TPOC
* Attend scheduled project reviews and progress meetings
* Alert the TPOC to service delays or issues
* Ensure Enterprise-impacting work follows Change Management procedures and Redstone Arsenal policy
* Oversee daily operations and maintenance of the Mission Support Desk
* Monitor and maintain acceptable call wait times per contract standards
* Submit IT policy improvement recommendations as requested
* Develop and manage deployment plans with required tools and methods
* Track and report performance metrics against PRS and QCP standards
* Oversee deployment of computer hardware in line with TPOC guidance
* Ensure deployed hardware is fully functional
* Perform additional duties as assigned
* Senior IT Program Manager Required Education/Certifications:
* Master's degree from an accredited college or university in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering
* Bachelor's degree in one of these fields may be substituted with an additional ten years of relevant experience managing IT programs within the federal sector
* Project Management Professional (PMP)
* Knowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory
BENEFITS
* Medical, dental, vision, disability, and life insurance
* Flexible Spending Accounts
* 401(k)
* PTO
* Paid Parental leave
* Tuition reimbursement
* Paid federal holidays
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of experience supporting both federal and commercial markets, our team brings innovative expertise to complex IT challenges, delivering solutions across the globe.
Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple: "Quality IT Solutions... On Time & On Budget."
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Galapagos Federal Systems, LLC is looking for a Senior IT Program Manager who will provide hands-on leadership for a government contract, overseeing the successful execution of IT tasks while ensuring compliance with contractual requirements and customer objectives. This role involves direct engagement with stakeholders, managing program scope, schedule, budget, performance, and driving technical and operational efficiencies. The Senior IT Program Manager will lead and mentor teams, resolve challenges, and implement best practices to optimize performance. This position requires a proactive, solution-oriented leader with a strong background in IT project execution, government contracting, and stakeholder management.
To be considered for this role, candidates must have a strong understanding of computer software and hardware systems, excellent problem-solving skills, and a commitment to providing exceptional customer service. Additionally, a successful leader in this position must be very "hands-on" with the mission, strongly engaged with the customer and team, and be extremely proactive in their approach to service delivery.
Skills / Experience Required:
* Active Secret Clearance
* 15+ years of experience as Senior IT Program Manager
* Ensure customer expectations are met, and staff performance aligns with contract requirements
* Manage urgent and complex support issues, identify root causes, and communicate resolutions to customers
* Oversee staff activities, create training materials, and manage work schedules
* Maintain service quality and personnel standards in line with performance and budget requirements
* Implement a system for handling customer complaints and corrective actions
* Coordinate service planning and delivery with the Technical Point of Contact (TPOC)
* Provide regular performance updates to the TPOC
* Attend scheduled project reviews and progress meetings
* Alert the TPOC to service delays or issues
* Ensure Enterprise-impacting work follows Change Management procedures and Redstone Arsenal policy
* Oversee daily operations and maintenance of the Mission Support Desk
* Monitor and maintain acceptable call wait times per contract standards
* Submit IT policy improvement recommendations as requested
* Develop and manage deployment plans with required tools and methods
* Track and report performance metrics against PRS and QCP standards
* Oversee deployment of computer hardware in line with TPOC guidance
* Ensure deployed hardware is fully functional
* Perform additional duties as assigned
* Senior IT Program Manager Required Education/Certifications:
* Master's degree from an accredited college or university in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics, or Engineering
* Bachelor's degree in one of these fields may be substituted with an additional ten years of relevant experience managing IT programs within the federal sector
* Project Management Professional (PMP)
* Knowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory
BENEFITS
* Medical, dental, vision, disability, and life insurance
* Flexible Spending Accounts
* 401(k)
* PTO
* Paid Parental leave
* Tuition reimbursement
* Paid federal holidays
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and that may include lifting to thirty pounds, as necessary.
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of experience supporting both federal and commercial markets, our team brings innovative expertise to complex IT challenges, delivering solutions across the globe.
Galapagos Federal Systems, LLC is an equal opportunity employer.
Our service commitment is simple: "Quality IT Solutions... On Time & On Budget."
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
group id: 10125891
