Mobile Device Management Support

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Mobile Device Management Support to support a federal customer in the DC Metro area.

Duties and Responsibilities:

• Serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, use of the menu and help systems, Microsoft Office programs, telecommunications, use and troubleshooting of computers and printers

Qualifications

Education and Years of Experience:

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. Engineering, or some other closely related academic field
• Strong knowledge of a Mobile Device Management System, preferably Microsoft InTune, MAAS360, and/or Apple Business Management
• High proficiency with Excel (table joins, v-lookup, pivot tables, etc...)

Required Skills/Certifications:

• You have hands on experience as a Service Desk Technician or 3 to 5 years of IT experience.
• You can write detailed and accurate logs of all user contact by entering calls into a Service Desk Automated Tool (ServiceNow preferred)
• You can serve as a user liaison covering basic computer system end-user operations, including but not limited to; system sign-on, use of the menu and help systems, Microsoft Office programs, Apple telecommunications
• You have experience supporting mobile devices, provisioning, and managing through a Mobile Device Management (MDM) software
• Excellent customer service orientation and verbal communication skills.
• Experience with supporting and maintaining mobile communication devices
• Competencies required include communication proficiency, presentation skills, technical capacity, organizational skills, customer/client focus, decision making, discretion & ethical conduct
• Act as a lead technician in the performance of onsite Support Activities-Delivery preparing and managing on site inventory
• Liaise with and Support Customer VIPs
• Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Lead teams in the performance of onsite Updates, Configuration changes, or Software installations.
• Ability to write technical/functionality specification documentation such as Knowledgebase.
• Basic experience with enterprise networking, monitoring, troubleshooting, and management tools with mobile devices and peripherals.
• Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office.

Desired Skills/Certifications:

• ITIL V4 certification

Additional Requirements: Successful completion of a Public Trust background investigation and/or a Public Trust clearance.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position

Location: Arlington, VA

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.