Today
Top Secret
Unspecified
Unspecified
IT - Support
Washington, DC (On-Site/Office)
Zachary Piper Solutions is a government subtracting company that provides technological services for the federal government, specializing in cybersecurity, intelligence, and IT. Zachary Piper Solutions is seeking an onsite Help Desk Specialist Tier 3 to support a contract with the Department of Energy located in Washington, DC. The Help Desk Specialist Tier 3 will oversee many tasks regarding nuclear security. This role requires an active Top-Secret Clearance or a Q clearance.
Responsibilities of the Help Desk Specialist Tier 3.
- Evaluate problems through meetings and discussions.
- Recognize and control issues in a timely manner through research and analysis.
- Support users with technology and hardware issues.
- Provide simulations and examples for users to practice resolving future problems.
- Supervise the help desk and be primary communicator for customer difficulties.
- Keep track of difficulties and provide solutions for system modifications to reduce future issues.
Qualifications for the Help Desk Specialist Tier 3:
- 5+ years of experience
- Experience in Tier 1-3 Troubleshooting OS user accounts
- Experience in network connectivity ticketing metrics
- Experience with Service Level Agreements
- Must have an active Top-Secret Clearance or Q Clearance.
Compensation for Help Desk Specialist Tier 3
- Salary: $90,000 - $100,000
- Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays.
This job opens for applications on 8/13/2025. Applications for this job will be accepted for at least 30 days from the posting date.
Washington, DC, Arlington, VA, Alexandria, VA, Bethesda, MD, Silver Spring, MD, DMV area, Top-Secret Clearance, Q Clearance, DOE Clearance, Counterintelligence Clearance, Clearance Required, Federal Clearance, Troubleshooting, OS User Accounts, Network Connectivity, Ticketing Systems, Service Level Agreements, Help Desk Support, Tier 1 Support, Tier 2 Support, Tier 3 Support, Hardware Support, System Modifications, Technical Simulations, Zachary Piper Solutions, ZP Group, Government Contracting, Federal IT, Cybersecurity, Intelligence Support, Department of Energy, National Nuclear Security Administration, Nuclear Security, Government Technology
Responsibilities of the Help Desk Specialist Tier 3.
- Evaluate problems through meetings and discussions.
- Recognize and control issues in a timely manner through research and analysis.
- Support users with technology and hardware issues.
- Provide simulations and examples for users to practice resolving future problems.
- Supervise the help desk and be primary communicator for customer difficulties.
- Keep track of difficulties and provide solutions for system modifications to reduce future issues.
Qualifications for the Help Desk Specialist Tier 3:
- 5+ years of experience
- Experience in Tier 1-3 Troubleshooting OS user accounts
- Experience in network connectivity ticketing metrics
- Experience with Service Level Agreements
- Must have an active Top-Secret Clearance or Q Clearance.
Compensation for Help Desk Specialist Tier 3
- Salary: $90,000 - $100,000
- Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays.
This job opens for applications on 8/13/2025. Applications for this job will be accepted for at least 30 days from the posting date.
Washington, DC, Arlington, VA, Alexandria, VA, Bethesda, MD, Silver Spring, MD, DMV area, Top-Secret Clearance, Q Clearance, DOE Clearance, Counterintelligence Clearance, Clearance Required, Federal Clearance, Troubleshooting, OS User Accounts, Network Connectivity, Ticketing Systems, Service Level Agreements, Help Desk Support, Tier 1 Support, Tier 2 Support, Tier 3 Support, Hardware Support, System Modifications, Technical Simulations, Zachary Piper Solutions, ZP Group, Government Contracting, Federal IT, Cybersecurity, Intelligence Support, Department of Energy, National Nuclear Security Administration, Nuclear Security, Government Technology
group id: 10430981
