Change Manager

Change Manager

The Opportunity:
We are seeking a proactive and governance-focused Change Manager to lead structured change initiatives across a client network. This role is pivotal in maintaining service stability, minimizing risk, and ensuring that all Requests for Change (RFCs) are evaluated, approved, and implemented in a controlled and auditable manner.
As part of the team, you’ll manage the Change Management process in alignment with client policy. You’ll facilitate structured decision-making through the Technical Change Advisory Board (T-CAB) and Emergency CAB (E-CAB), enabling cross-national collaboration and ensuring changes are properly assessed, documented, and communicated across various nations.
You’ll also shape change governance strategies, maintain a coordinated change schedule, and interface with key ITSM processes—including Release and Deployment, Incident, Problem, Knowledge, and Configuration Management—to ensure seamless integration and service continuity.

You Have:
• 10+ years of experience in IT Service Management, preferably in defense or multinational environments
• 5+ years of leading structured change management processes across complex systems.
• Experience with ITSM platforms such as ServiceNow
• Familiarity with change governance frameworks and CAB operations
• Strong understanding of ITIL principles, especially Change Management
• Proven ability to coordinate across diverse stakeholder groups and national support structures
• Bachelor’s degree in information technology, Systems Engineering, or a related field
• Clearance Required: Secret.
• Master’s degree. Note: 8 year's work experience may be substituted for a Master's Degree.

Nice to Have:
• ITIL Foundation or higher certification
• Experience with Pegasus Configuration Management Systems (CMS/CMDB)
• Familiarity with FVEY governance structures
• Ability to translate business RFCs into technical implementation plans
• Strong documentation and stakeholder communication skills
• PMP or equivalent project management certification
• Experience supporting classified or defense-related IT environments
• Possessing a collaborative mindset, the candidate emphasizes cross-functional alignment and continuous improvement.

This role is ideal for a change leader who thrives in complex, multinational environments and is passionate about enabling transformation through structured governance, collaboration, and operational excellence.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)