Yesterday
Top Secret
Unspecified
Unspecified
Engineering - Systems
Hill AFB, UT (On-Site/Office)
Job Description
About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems, Inc. enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening at our Hill Air Force Base, Utah location for a Customer Service Manager. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:
Travel
Work Location
Hill AFB, Utah
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAM Level II or higher certification requirements within 6 months of hire date.
Citizenship Requirement
Pursuant to a government contract, this specific position requires U.S. citizenship
Required Education, Experience, & Skills
Education and Years of Experience Requirements
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAM Level II or higher certification requirements within 6 months of hire date.
Citizenship Requirement
Pursuant to a government contract, this specific position requires U.S. citizenship.
Preferred Education, Experience, & Skills
Pay Information
Full-Time Salary Range: $89280 - $151740
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
About BAE Systems
Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems, Inc. enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation's history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.
About This Job
Air and Space Force Solutions, a business unit within BAE Systems, has an opening at our Hill Air Force Base, Utah location for a Customer Service Manager. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:
- Leads the Help Desk team by managing schedules, assignments, and workloads
- Works closely with System Administration, Network, and Cybersecurity teams to complete project deliverables in a fast-paced environment where priorities can change quickly
- Develops and maintains metrics for status reports to management and to monitor team performance, workloads, and customer satisfaction
- Interfaces with and develops a positive relationship with government counterparts
- Uses automated tools and scripts to improve efficiency and accuracy
- Provides technical assistance and training for team members
- Performs other duties as assigned
- Supports a culture of diversity and inclusion within the team
- Performs other duties as assigned
- Competitive wages
- Medical
- Dental
- 401k
- Paid time off
- Work/life balance
- Career development
- Tuition reimbursement
- Mentorship opportunities
- Rewards & recognition
Travel
Work Location
Hill AFB, Utah
Clearance Requirement
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAM Level II or higher certification requirements within 6 months of hire date.
Citizenship Requirement
Pursuant to a government contract, this specific position requires U.S. citizenship
Required Education, Experience, & Skills
Education and Years of Experience Requirements
- High School Diploma and 11+ years of relevant work experience, or
- BS/BA Degree (typically in Cybersecurity, Computer Science, Information Technologies, etc.) and 7+ years of relevant work experience, or
- MS/MA Degree and 5+ years of relevant work experience
- Previous experience working on a Help Desk in an IT environment
- Proven ability to lead others, create a performance vision, and add to an established culture of collaboration and cooperation
- Must possess strong interpersonal skills and ability to support a nurturing culture within the team while maintaining a high level of customer service
- Must have experience with Jira software and understand the ticketing process for resolving user issues, generating metrics, and tracking workloads
- Demonstrated ability to analyze and solve problems
- Demonstrated ability to adapt and adjust as priorities and timelines change
- Demonstrated ability to foster a culture of diversity and inclusion
- Proven experience providing world-class customer service
This position requires an active final Top Secret clearance upon hire date. The applicant must also be able to maintain their security clearance for the position.
Certification Requirement
The applicant must meet DoD 8570.01-M IAM Level II or higher certification requirements within 6 months of hire date.
Citizenship Requirement
Pursuant to a government contract, this specific position requires U.S. citizenship.
Preferred Education, Experience, & Skills
- Experience leading a team is preferred, but not required
- Experience writing PowerShell scripts is preferred, but not required
- Experience with Microsoft Office tools such as Excel, Word, PowerPoint, etc.
Pay Information
Full-Time Salary Range: $89280 - $151740
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
group id: 10122330
At BAE Systems, our ethos is etched in purpose – a purpose that binds us to protect those who protect us, to unite our community of colleagues and customers, and to drive forward the growth and development of our exceptional team members. Guided by unwavering commitment, we stand shoulder to shoulder with our defenders, fostering an environment where purpose isn’t just a statement, it’s our shared heartbeat.
