Today
Public Trust
Early Career (2+ yrs experience)
IT - Support
Washington, DC (On-Site/Office)
Summary:
Duties and Responsibilities:
• Respond to end-user tickets for hardware, software, and network issues
• Deploy and configure desktops, laptops, and peripheral devices
• Track and resolve issues using ticketing systems
• Provide VIP support as needed and maintain documentation
• Assist with onboarding/offboarding support and inventory tracking
• Other duties as assigned.
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
• Bachelor’s degree and 2 years of relevant experience; or
o Associate and 4 years of relevant experience; or
o High School and 6 years of relevant experience
• Active CompTIA A+ certification
• Must be a US Citizen and able to obtain Public Trust Clearance
Knowledge, Skills and Abilities:
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required.
Duties and Responsibilities:
• Respond to end-user tickets for hardware, software, and network issues
• Deploy and configure desktops, laptops, and peripheral devices
• Track and resolve issues using ticketing systems
• Provide VIP support as needed and maintain documentation
• Assist with onboarding/offboarding support and inventory tracking
• Other duties as assigned.
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
• Bachelor’s degree and 2 years of relevant experience; or
o Associate and 4 years of relevant experience; or
o High School and 6 years of relevant experience
• Active CompTIA A+ certification
• Must be a US Citizen and able to obtain Public Trust Clearance
Knowledge, Skills and Abilities:
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required.
group id: 10105424
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