Yesterday
Secret
Mid Level Career (5+ yrs experience)
IT - Software
Bolling AFB, DC (On/Off-Site)
Contingent upon Award
Must be analytical and have the technical aptitude to provide walk-in, email, and telephone one-on-one“how to use” assistance at the advanced level on Adobe Creative Cloud Applications and the software identified in the Notes section.
• Capable of teaching Adobe Creative Cloud classes at the basic through the advanced level in a classroom environment of 12 students and to address questions from walk-in and telephone customers.
• Provide Graphics design support in to include the design and production of 2-dimensional and 3-dimensional computer and freehand graphic images/layouts for print, web, and multimedia applications.
• Provide support for walk-in, email and telephone one-on-one “how to use” assistance for software identified in the Notes.
• Technically knowledgeable and capable of assisting customers with any application updates and/or PRC hardware changes within 30 days
• Technically capable of set up and routinely checking/testing training room hardware for proper operation to include the training participant’s workstations, the Smartboard, the machines and tables in the classroom for training instruction. The contractor must report all issues that cannot be resolved locally, to the service desk for resolution.
• Capable of assisting walk-in customers in the PRC with using peripherals and hardware including scanners, laminators, auto-paper folders, binders, CD/DVD duplication, and other types of removable media and video capturing hardware.
• Capable of maintaining equipment for customer checkout (e.g. projector, digital cameras, video cameras, and office equipment etc.). The contractor must be capable of entering the equipment in the tracking database, and ensure all equipment is accounted for (verified) and operational during the check-out and check-in process. All equipment must be properly stored in the storage room when not checked out.
• Expected to be able to troubleshoot and resolve, or provide recommendations for problems/issues related to the operation of the equipment in the PRC.
• Capable of developing, updating, and revising user guides provided for customers in the PRC.
• Technically capable of researching new hardware and software to meet customer requirements.
• Bachelor’s degree
• Secret Clearance
Must be analytical and have the technical aptitude to provide walk-in, email, and telephone one-on-one“how to use” assistance at the advanced level on Adobe Creative Cloud Applications and the software identified in the Notes section.
• Capable of teaching Adobe Creative Cloud classes at the basic through the advanced level in a classroom environment of 12 students and to address questions from walk-in and telephone customers.
• Provide Graphics design support in to include the design and production of 2-dimensional and 3-dimensional computer and freehand graphic images/layouts for print, web, and multimedia applications.
• Provide support for walk-in, email and telephone one-on-one “how to use” assistance for software identified in the Notes.
• Technically knowledgeable and capable of assisting customers with any application updates and/or PRC hardware changes within 30 days
• Technically capable of set up and routinely checking/testing training room hardware for proper operation to include the training participant’s workstations, the Smartboard, the machines and tables in the classroom for training instruction. The contractor must report all issues that cannot be resolved locally, to the service desk for resolution.
• Capable of assisting walk-in customers in the PRC with using peripherals and hardware including scanners, laminators, auto-paper folders, binders, CD/DVD duplication, and other types of removable media and video capturing hardware.
• Capable of maintaining equipment for customer checkout (e.g. projector, digital cameras, video cameras, and office equipment etc.). The contractor must be capable of entering the equipment in the tracking database, and ensure all equipment is accounted for (verified) and operational during the check-out and check-in process. All equipment must be properly stored in the storage room when not checked out.
• Expected to be able to troubleshoot and resolve, or provide recommendations for problems/issues related to the operation of the equipment in the PRC.
• Capable of developing, updating, and revising user guides provided for customers in the PRC.
• Technically capable of researching new hardware and software to meet customer requirements.
• Bachelor’s degree
• Secret Clearance
group id: 10123610
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