Yesterday
Secret
Mid Level Career (5+ yrs experience)
IT - Software
Wash, DC (On/Off-Site)
Contingent upon Award
Must be analytical and have the technical aptitude to provide walk-in, email, and telephone one-on-one“how to use” assistance at the advanced level on all desktop applications supported in the PRC. Proficiency is expected with expertise in Microsoft Office Professional Plus (2016 and higher), with a secondary emphasis in the software identified in the Notes section.
• Technically knowledgeable and capable of assisting customers with any application updates and/or PRC hardware changes within 30 days.
• Technically knowledgeable and capable of using hardware and software to provide full data conversions, including graphic files, media, size, format, and application type.
• Technically capable of assisting walk-in customers in the PRC with using peripherals and hardware including scanners, laminators, auto-paper folders, binders, CD/DVD duplication, and other types of removable media and video capturing hardware.
• Technically capable of maintaining equipment for customer checkout (e.g. projector, digital cameras, video cameras, and office equipment etc.). The contractor must be capable of entering the equipment in the tracking database, and ensure all equipment is accounted for (verified) and operational during the check-out and check-in process. All equipment must be properly stored in the storage room when not checked out.
• Expected to be able to troubleshoot and resolve, or provide recommendations for problems/issues related to the operation of the equipment in the PRC.
• Capable of developing, updating, and revising user guides provided for customers in the PRC.
• Capable of researching new hardware and software to meet customer requirements.
• Routinely checking/testing training room hardware, to include training participant’s workstations and the Smartboard for proper operation as well as set up the classroom for training instruction. The contractor must report all issues that cannot be resolved locally, to the service desk for resolution
• Bachelor Degree
• Secret Clearance
Must be analytical and have the technical aptitude to provide walk-in, email, and telephone one-on-one“how to use” assistance at the advanced level on all desktop applications supported in the PRC. Proficiency is expected with expertise in Microsoft Office Professional Plus (2016 and higher), with a secondary emphasis in the software identified in the Notes section.
• Technically knowledgeable and capable of assisting customers with any application updates and/or PRC hardware changes within 30 days.
• Technically knowledgeable and capable of using hardware and software to provide full data conversions, including graphic files, media, size, format, and application type.
• Technically capable of assisting walk-in customers in the PRC with using peripherals and hardware including scanners, laminators, auto-paper folders, binders, CD/DVD duplication, and other types of removable media and video capturing hardware.
• Technically capable of maintaining equipment for customer checkout (e.g. projector, digital cameras, video cameras, and office equipment etc.). The contractor must be capable of entering the equipment in the tracking database, and ensure all equipment is accounted for (verified) and operational during the check-out and check-in process. All equipment must be properly stored in the storage room when not checked out.
• Expected to be able to troubleshoot and resolve, or provide recommendations for problems/issues related to the operation of the equipment in the PRC.
• Capable of developing, updating, and revising user guides provided for customers in the PRC.
• Capable of researching new hardware and software to meet customer requirements.
• Routinely checking/testing training room hardware, to include training participant’s workstations and the Smartboard for proper operation as well as set up the classroom for training instruction. The contractor must report all issues that cannot be resolved locally, to the service desk for resolution
• Bachelor Degree
• Secret Clearance
group id: 10123610
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