Today
Secret
Mid Level Career (5+ yrs experience)
50%
IT - Support
For over 20 years iGov's products and services reflect a commitment to our mission to deliver innovative, mission-centric IT solutions to our government customers. We are a highly focused engineering and management services company, and our capabilities help our customers meet their mission-critical program needs.
iGov is seeking a highly skilled and experienced IT Support Specialist will be responsible for providing project management support to an information technology (IT) organization.
At iGov our team members are the cornerstone of our success. We prioritize creating an inspiring and diverse work environment. We are committed to continuously investing in professional development and growth of our team, ensuring our expertise, skills and performance are always exceptional.
If this sounds like you, please apply!
This position is contingent upon award
Essential Responsibilities:
• Responsible for providing project management support to an information technology (IT) organization responsible for implementing and sustaining a robust IT benchmarking capability.
• Responsible for identifying critical tasks, managing project meetings and suspense dates for action items, and preparing executive presentations to senior J6 leadership.
• Perform IT benchmarking pre-assessment visit activities which include participating in and recording the results of customer interviews, evaluating responses from pre-assessment questionnaires, and developing follow up questions for visit interviews, to identify system and process improvement opportunities.
• Provide Benchmarking Assessment visit support to include recording comments and feedback during subject matter expert interviews, collecting observations and generating an out-briefing presentation to senior J6 officials.
• Responsible for collecting, analyzing, and creating a final report which includes observations, recommendations, and alternatives for best practices.
• Responsible for tracking status of assigned actions for both best practices and IT service improvement opportunities.
• Develop and deliver IT benchmarking standard operating procedures, processes, templates, examples, checklists, tools, and policies for inclusion in a process library to support the advancement of the IT benchmarking program.
• Perform technical infrastructure maintenance activities, leveraging expertise with the Advana data visualization tool and the ADW ServiceNow technical development tool.
• Work with Joint Contingency & Expeditionary Services (JCXS) system users to analyze enhancement, interface, and new development requirements to determine scope, document requirements, and develop impact assessments.
• Provide day-to-day user assistance, tutoring, and ad hoc training on all JCXS systems.
• Troubleshoot training issues and coordinate with application support resources to resolve problems.
• Develop and update training materials, FAQs, and lessons-learned documentation.
• Directly responsible for creating, maintaining, or having significant input into the following deliverables:
o Training Material. This includes developing new training materials (manuals, quick reference guides, etc.) and maintaining all existing materials to reflect software updates.
o Enhancement/Interface Requirements Documentation. Collaborate with users to analyze, define, and formally document the requirements for any system enhancement or interface.
o Lessons-Learned Document. Help capture lessons learned from each development release cycle to drive continuous improvement.
o Development Requirements Documentation. Document user and system requirements for a new or redesigned system.
o Development Training Materials. Create the complete training package for any newly developed system.
Essential Required Experience & Skills:
• Two (2) years of practical industry, government and/or consulting experience in information technology management.
• Five (5) years of experience in contingency contracting and/or experience in managing/using contingency tools.
• IT project management experience using various Microsoft tools.
• Knowledge and experience in managing information technology services and strategies.
• Technical skill in benchmarking IT services and support for best practices
• Proficiency in basic analytical software such as Microsoft Excel and Access, and proficiency with the Microsoft Office suite, to include Word, PowerPoint, and SharePoint.
• Must have DOD Secret clearance at time of proposal submission.
Educational Requirements: • BS or BA or four (4) additional years of related experience.
Travel: Must be able to travel 50%.
EEO: M/F/D/V
iGov is seeking a highly skilled and experienced IT Support Specialist will be responsible for providing project management support to an information technology (IT) organization.
At iGov our team members are the cornerstone of our success. We prioritize creating an inspiring and diverse work environment. We are committed to continuously investing in professional development and growth of our team, ensuring our expertise, skills and performance are always exceptional.
If this sounds like you, please apply!
This position is contingent upon award
Essential Responsibilities:
• Responsible for providing project management support to an information technology (IT) organization responsible for implementing and sustaining a robust IT benchmarking capability.
• Responsible for identifying critical tasks, managing project meetings and suspense dates for action items, and preparing executive presentations to senior J6 leadership.
• Perform IT benchmarking pre-assessment visit activities which include participating in and recording the results of customer interviews, evaluating responses from pre-assessment questionnaires, and developing follow up questions for visit interviews, to identify system and process improvement opportunities.
• Provide Benchmarking Assessment visit support to include recording comments and feedback during subject matter expert interviews, collecting observations and generating an out-briefing presentation to senior J6 officials.
• Responsible for collecting, analyzing, and creating a final report which includes observations, recommendations, and alternatives for best practices.
• Responsible for tracking status of assigned actions for both best practices and IT service improvement opportunities.
• Develop and deliver IT benchmarking standard operating procedures, processes, templates, examples, checklists, tools, and policies for inclusion in a process library to support the advancement of the IT benchmarking program.
• Perform technical infrastructure maintenance activities, leveraging expertise with the Advana data visualization tool and the ADW ServiceNow technical development tool.
• Work with Joint Contingency & Expeditionary Services (JCXS) system users to analyze enhancement, interface, and new development requirements to determine scope, document requirements, and develop impact assessments.
• Provide day-to-day user assistance, tutoring, and ad hoc training on all JCXS systems.
• Troubleshoot training issues and coordinate with application support resources to resolve problems.
• Develop and update training materials, FAQs, and lessons-learned documentation.
• Directly responsible for creating, maintaining, or having significant input into the following deliverables:
o Training Material. This includes developing new training materials (manuals, quick reference guides, etc.) and maintaining all existing materials to reflect software updates.
o Enhancement/Interface Requirements Documentation. Collaborate with users to analyze, define, and formally document the requirements for any system enhancement or interface.
o Lessons-Learned Document. Help capture lessons learned from each development release cycle to drive continuous improvement.
o Development Requirements Documentation. Document user and system requirements for a new or redesigned system.
o Development Training Materials. Create the complete training package for any newly developed system.
Essential Required Experience & Skills:
• Two (2) years of practical industry, government and/or consulting experience in information technology management.
• Five (5) years of experience in contingency contracting and/or experience in managing/using contingency tools.
• IT project management experience using various Microsoft tools.
• Knowledge and experience in managing information technology services and strategies.
• Technical skill in benchmarking IT services and support for best practices
• Proficiency in basic analytical software such as Microsoft Excel and Access, and proficiency with the Microsoft Office suite, to include Word, PowerPoint, and SharePoint.
• Must have DOD Secret clearance at time of proposal submission.
Educational Requirements: • BS or BA or four (4) additional years of related experience.
Travel: Must be able to travel 50%.
EEO: M/F/D/V
group id: 10113264
