Today
Top Secret
Unspecified
Unspecified
IT - Support
Washington, DC (On-Site/Office)
Description:
Zachary Piper Solutions is seeking a Tier III Help Desk Specialist to join our team on-site in Washington, D.C. This position is in support of a contract with the Department of Energy and the National Nuclear Security Agency OCIO. The Help Desk Specialist will be an experienced IT professional with advanced technical knowledge, excellent problem-solving abilities, a track record of handling complex issues and escalations, and a deep understanding of IT infrastructure and support procedures.
Role & Responsibilities:
· Responds to and diagnoses problems through discussion with users.
· Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
· Supervise operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues.
· Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
· Documents, tracks, and monitors the problem to ensure a timely resolution.
· Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
· Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
· Simulates or recreates user problems to resolve operating difficulties.
· Recommend systems modifications to reduce user problems. Other duties as assigned.
Qualifications of the Help Desk Specialist:
· 5+ years of experience as a Cloud Engineer or related role
· Active Top Secret Security Clearance
Compensation for the Cloud Engineer:
· $105,000/a year
· Comprehensive Benefits
Zachary Piper Solutions is seeking a Tier III Help Desk Specialist to join our team on-site in Washington, D.C. This position is in support of a contract with the Department of Energy and the National Nuclear Security Agency OCIO. The Help Desk Specialist will be an experienced IT professional with advanced technical knowledge, excellent problem-solving abilities, a track record of handling complex issues and escalations, and a deep understanding of IT infrastructure and support procedures.
Role & Responsibilities:
· Responds to and diagnoses problems through discussion with users.
· Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
· Supervise operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues.
· Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
· Documents, tracks, and monitors the problem to ensure a timely resolution.
· Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
· Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
· Simulates or recreates user problems to resolve operating difficulties.
· Recommend systems modifications to reduce user problems. Other duties as assigned.
Qualifications of the Help Desk Specialist:
· 5+ years of experience as a Cloud Engineer or related role
· Active Top Secret Security Clearance
Compensation for the Cloud Engineer:
· $105,000/a year
· Comprehensive Benefits
group id: 10430981
