Quality Assurance Manager; Washington, D.C. or Northern VA (with

Quality Assurance Manager

Washington, D.C. or Northern VA (with travel, if applicable)
Full-Time | Hybrid/Remote Eligible | Contingent Upon Contract Award

Join Synertex LLC and bring your quality management expertise to a high-impact federal mission. We're seeking a Quality Assurance Manager to support enterprise IT operations by implementing performance frameworks, ensuring service excellence, and leading continuous improvement efforts. If you thrive in a dynamic, mission-driven environment and have a passion for process optimization and compliance, we want to hear from you.

RESPONSIBILITIES

• Lead the development and execution of the Quality Assurance Surveillance Plan (QASP) across IT operations.
• Monitor service performance against contract-defined SLAs and performance standards.
• Identify, track, and resolve quality issues through effective corrective and preventive action processes.
• Analyze performance data to identify trends, assess risks, and recommend improvements.
• Coordinate internal quality audits and customer satisfaction reporting.
• Collaborate across teams, vendors, and stakeholders to ensure alignment of quality goals.
• Promote a culture of operational excellence, continuous improvement, and compliance.
• Support external assessments and ensure adherence to ISO, NIST, and other federal quality frameworks.

REQUIREMENTS

• 8+ years of experience in enterprise quality assurance, preferably supporting federal IT contracts.
• Proven experience developing and managing QA frameworks, QASPs, and performance dashboards.
• Strong knowledge of ITIL-based service delivery and SLA compliance management.
• Experience in root cause analysis, risk management, and service quality improvement.
• Familiarity with government contracting, especially performance-based service contracts.
• Excellent communication, documentation, and stakeholder engagement skills.
• Must obtain and maintain Public Trust clearance prior to start.

Certifications Required:

• ITIL v4 Foundation
• PMP (Project Management Professional)
• ISO 9001 Lead Auditor (preferred)

PREFERRED QUALIFICATIONS

• Experience supporting FEMA or other DHS components.
• Working knowledge of ISO 20000 and ISO 27001 standards.
• Familiarity with FISMA, FedRAMP, and NIST 800-53 compliance frameworks.
• Background in agile environments and hybrid cloud infrastructure.
• Experience with performance reporting tools and ITSM platforms.

Join a mission-focused team supporting FEMA's enterprise operations with accountability, innovation, and excellence. Apply today to become part of Synertex's commitment to federal service and quality-driven transformation.