Security Operations Center Operator Supervisor

P OSITION SUMMARY

The Supervisor is responsible for managing and leading a cross-functional team. The Supervisor must assist in the development and production of intelligence-driven support products that assess risks and analyze data/information to mitigate vulnerabilities to Clients' assets, operations, strategy, and brand reputation.

PAY TRANSPARENCY/COMPENSATION

$55.61/ hr

RESPONSIBILITIES

• Work rotating shifts to ensure 24/7 coverage for the SOC.
• Consolidate, produce, review, and approve criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership.
• Assess the threat environment and manage personnel and resources to maximize operational coverage while mitigating risk.
• Act as the subject matter expert and provide oversight on security-related technology systems, including, but not limited to, Video Surveillance Systems (VSS), Video Management Systems (VMS), Access Control Systems (ACS) and information management.
• Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel.
• Provide oversight and assistance with access control, access card procedures, access control reports, and VSS investigations.
• Provide guidance and direction to cross-functional teams while maintaining operational standards in a high stress environment.
• Responsible for mentoring and training SOC Operators.
• Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management.
• Oversee SOC Operators to ensure vigilant and comprehensive video surveillance and proper dispatch of security personnel.
• Develop SOPs and automated systems to allow SOC Operators to provide proper oversight and guidance to security personnel during security events.
• Direct SOC operators in effective intelligence collection, analysis, and reporting.
• Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients' properties and personnel.
• Analyze and assess risks and threats to Client personnel, operations, strategy, brand and reputation.
• Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents.

QUALIFICATIONS

A minimum of 5 years of experience in supervisory positions within:

• Law Enforcement (dispatch center, records management, emergency services, specialized teams/units, analytical sections)

• Military (S3 OIC/NCOIC, S2 OIC/NCOIC, specialized teams/units, analytical sections, operations)
• Interagency (FBI, CIA, DIA, NSA, DHS, DoS, Federal Protective Services, Diplomatic Security)
• Other (Security Operations Center, Emergency & Disaster Management, Communications and Dispatch Center)

• A relevant Bachelor's Degree (e.g., International Relations, Police Science, Business Management, Intelligence Studies, Political Science, Security Studies, Homeland Security, Emergency and Disaster Management, Security Management) or equivalent experience is preferred.
• Strong leadership abilities and a passion for analysis, problem-solving, and advising or informing decision-makers.
• Effective writer, verbal communicator, and proficient with English composition.
• Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations

PREFERRED QUALIFICATIONS

• Trained in or familiar with Intellicene , Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems
• Corporate intelligence, military intelligence, or government intelligence agency experience

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

• Medical, Vision & Dental Insurance
• Paid Time-Off Program & Company Paid Holidays
• 401(k) Retirement Plan
• Insurance: Basic Life & Supplemental Life
• Health & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Personal Development & Learning Opportunities
• On-the-job Training, Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach