Today
Top Secret/SCI
Unspecified
Unspecified
San Salvador, El Salvador (On-Site/Office)
MANTECH seeks a motivated, career and customer-oriented Field Service Technician to join our team in El Salvador.
Responsibilities include but are not limited to:
Minimum Qualifications:
Desired Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
- Diagnoses and resolves challenging hardware and software issues, installs and configures complex equipment, and offers expert technical assistance.
- Leads onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
- Communicates complex technical concepts clearly to clients and develops/maintains knowledgebase articles and training materials.
- Mentors Junior Technicians by providing direction and support for their professional development.
Minimum Qualifications:
- HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years' experience credit for that extra education.
- 7+ years of experience with 5+ years of position-specific relevant experience.
- Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.
- Experience with cybersecurity tools and best practices.
- Experience with end-user device support (desktops, laptops, mobile devices).
- CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco), Security+ certification, and DoD 8570.01-M IAT Level II certification.
Desired Qualifications:
- Bachelor's degree in information technology, computer science, or a related field.
- Experience working in a managed services environment.
- Experience with cloud technologies (e.g., AWS, Azure).
- Experience with scripting and automation tools.
- Experience with advanced cybersecurity incident response and server administration and virtualization.
- Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
- Must have an active TS/SCI clearance.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
group id: RTX14564a
