Today
Public Trust
Unspecified
Unspecified
washington dc, DC (On-Site/Office)
Monitoring and Incident Response needed for a contract opportunity with SOC's client in Washington, DC.
*Must Have Active Public Trust
Job Description:
The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary point of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.
You would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team.
Please only apply if this schedule works for you, as there is no flexibility on this.
Day to day tasks include:
Required Qualifications:
Desired Qualifications:
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.
#DZFED
#INDSOC
Estimated Min Rate: $37.81
Estimated Max Rate: $54.02
*Must Have Active Public Trust
Job Description:
The selected individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's network and infrastructure and managing communication during incidents. MIRT team members work a 24/7 shift schedule and are the primary point of escalation for any significant service outages or degradations; working closely with government management to coordinate troubleshooting and stakeholder communications.
You would be a part of a team supporting a 24/7/365 operation. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team.
Please only apply if this schedule works for you, as there is no flexibility on this.
Day to day tasks include:
- Handle Tier 1/2 Service Desk escalations through tickets, phone, or Teams.
- Follow up on outstanding requests and ensure timely resolution.
- Support 24/7/365 network and service monitoring activities.
- Work collaboratively with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk, and JMD customer components to provide incident management, and escalate identified issues as appropriate.
- Coordinate and monitor conference bridges for troubleshooting, implementation, and/or maintenance activities; and provide summary and after action reports following close-out.
- Close out tickets once issues are resolved and all necessary actions are completed.
- Perform network monitoring, first-level troubleshooting, reporting, incident management, and escalation as required.
- Develop, maintain, and implement SOPs and other documentation.
- Support Network devices.
- Other duties may be added and/or assigned as needed.
Required Qualifications:
- High School Diploma or equivalent
- 4+ years of applicable work experience
- Ability to obtain and maintain a public trust security clearance
- U.S. Citizen
- Experience supporting Windows 7, Windows 10, and MS Office 2013
- Experience using SNOW (ServiceNow), Remedy or a similar ticketing system
- Strong analytical and follow through skills
- Strong verbal and written communications skills
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
- Ability to work well independently on defined tasks
- Ability to work well as part of a team
Desired Qualifications:
- Previous Service Desk Experience
- Ability to run reports
- Active Public Trust of DOJ clearance
Employment Pre-requisites
The following requirements must be met to be eligible for this position: successful completion of a background investigation, and drug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.
#DZFED
#INDSOC
Estimated Min Rate: $37.81
Estimated Max Rate: $54.02
group id: cxhlpand
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