Customer Service & Tech Support - Junior

TQI Solutions is seeking proactive and visionary leaders to drive impactful solutions for our clients. We prioritize work-life balance, offer excellent benefits, and provide career growth opportunities. Join our dynamic team and make a meaningful impact on maritime operations and training. TQI Solutions is seeking a Junior Customer Service and Technical Support Specialist to join our IT support team. This entry-level role is ideal for individuals who are passionate about technology and eager to develop their skills by assisting customers, addressing technical issues, and ensuring high levels of satisfaction. Your contributions will support the improvement of our support services and enhance the overall customer experience.

Responsibilities:

• Serve as the first point of contact for customer inquiries via phone, email, or chat
• Provide prompt and effective first-line support, following quality standards and escalation protocols
• Accurately log all customer interactions, technical issues, and resolutions in the ticketing system
• Forward unresolved issues to second-line support or appropriate vendors when necessary
• Analyze customer support workflows and feedback to identify and implement process improvements
• Maintain up-to-date knowledge of technical documentation and product updates to better assist customers

Requirements:

• High school diploma required
• 0-2 years of experience in customer service or technical support
• Must obtain CompTIA Security+ within 3 months of hire
• Familiarity with ticketing systems such as ServiceNow preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• High level of empathy and a customer-centric attitude
• This position may require occasional night, weekend, or holiday support

This position requires the ability to obtain and maintain a U.S. Secret security clearance. Candidates must be eligible for a background investigation.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in VA, MD, DC, NC, HI, and CA. We provide Mission and Information Technology Support Services to a wide range of DoD clients. TQI Solutions is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, disability, or veteran status.

Join TQI Solutions and become a valued member of our team, delivering innovative solutions that drive organizational success. Apply today!