Today
Secret
Unspecified
Unspecified
IT - Hardware
Colorado Springs, CO (On-Site/Office)
Description
We are seeking a Service Desk Hardware Technician to support our NORAD/NITES program. This is an onsite position in Colorado Springs with an active Secret clearance as a requirement.
Responsibilities include:
Qualifications
Required:
Preferred skills:
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
We are seeking a Service Desk Hardware Technician to support our NORAD/NITES program. This is an onsite position in Colorado Springs with an active Secret clearance as a requirement.
Responsibilities include:
- Maintaining organizational inventory and physical accountability of equipment.
- Performing software installations and upgrades to operating systems and layered software packages.
- Able to schedule installations and upgrades and maintains them in accordance with established IT policies and procedures.
- Imaging NIPR & SIPR devices to achieve optimum performance levels.
- Ensuring workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
- Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
- Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service.
- Contacting customers to provide real time updates regarding their incident or service request.
- Maintain access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users.
- Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO).
- Maintain administrative privileges and experience using Active Directory.
- Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices.
Qualifications
Required:
- BS + 2 years experience. Additional work experience can be considered in lieu of a degree.
- Active Secret clearance and able to obtain a TS/SCI.
- Must have a CompTIA A+ certification and a CompTIA Sec+ certification.
- Experience with both Android and Apple IOS systems.
- Experience using Active Directory.
- Knowledge of and experience in applying ITIL principles and standards to improve incident resolution and customer service standards.
- Must have experience with installing, configuring, and maintaining operating system workstations in support of business processing requirements.
- Must be able to communicate effectively via telephone or in person.
- Must be able to present themselves in a professional manner.
- Must be willing (if needed) to commute to a different location on Peterson SFB.
- Ability to adapt in a fast pace and high demand environment.
- Able to perform Tier-1 troubleshooting at the physical layer.
- Must understand the functional difference and capabilities of both Android and Apple IOS systems.
Preferred skills:
- Comprehends and Informs user base of educated responses in network outages or degradations.
- Develops Tier-1 implementations to ease transference of knowledge to user base.
- Understanding of incident management and COMSPOT reporting.
- Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams.
- Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM).
- Develops and promotes standard operating procedures.
- Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.
- Must be comfortable carrying up to 35-50 lbs.
- General knowledge on computer functions, shortcuts and virtual environments.
- Experience using an ITSM tool to drive service delivery and performance.
- Basic Understanding of DoD environment and military rank structure.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
group id: 10111346
