Yesterday
Public Trust
Senior Level Career (10+ yrs experience)
Management
Alexandria, VA (On-Site/Office)
The Operations Manager is a key leadership role responsible for overseeing the day-to-day operations. This role focuses on ensuring efficient and effective processes, optimizing resource allocation, and driving continuous improvement initiatives to achieve operational excellence and meet business objectives.
Key Responsibilities:
-Directs the completion of tasks within estimated timeframes and budget constraints.
-Schedules and assign duties to subordinates and subcontractors and ensures assignments are completed as directed.
-Enforces work standards and reviews.
-Resolves work discrepancies to ensure compliance with contract requirements. Interfaces with the Contractor’s Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer’s Technical Representative.
-Prepares written and oral reports for contractor management and Government representatives.
-Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.
-Develops and implement standardized procedures and workflows to enhance efficiency and productivity.
-Monitors process performance, gather data, and analyze results to track progress
-Oversees the allocation of resources, including personnel, equipment, and materials, to ensure optimal utilization and minimize costs.
-Develops and manage operational budgets, track expenses, and identify cost-saving opportunities.
-Implements inventory control measures to ensure adequate stock levels while minimizing holding costs.
-Generates regular reports on operational performance, including progress towards goals, key metrics, and areas of concern.
Basic Qualifications:
-Bachelor’s degree
-10 years of experience managing operations of an enterprise program supporting a US Federal Government client.
-10 years of experience working with government employees to define performance measures for a help desk/service desk
-10 years of experience providing exceptional customer service in a federal environment
-3 years of managerial/leadership experience.
-Must be a US Citizen who can obtain a Public Trust Clearance
-Must live a commutable distance of the client site in Alexandria, VA.
Preferred Qualifications:
-Experience managing call center and supporting staff in a high customer satisfaction environment
ITIL v4 Foundation certification
Key Responsibilities:
-Directs the completion of tasks within estimated timeframes and budget constraints.
-Schedules and assign duties to subordinates and subcontractors and ensures assignments are completed as directed.
-Enforces work standards and reviews.
-Resolves work discrepancies to ensure compliance with contract requirements. Interfaces with the Contractor’s Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer’s Technical Representative.
-Prepares written and oral reports for contractor management and Government representatives.
-Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.
-Develops and implement standardized procedures and workflows to enhance efficiency and productivity.
-Monitors process performance, gather data, and analyze results to track progress
-Oversees the allocation of resources, including personnel, equipment, and materials, to ensure optimal utilization and minimize costs.
-Develops and manage operational budgets, track expenses, and identify cost-saving opportunities.
-Implements inventory control measures to ensure adequate stock levels while minimizing holding costs.
-Generates regular reports on operational performance, including progress towards goals, key metrics, and areas of concern.
Basic Qualifications:
-Bachelor’s degree
-10 years of experience managing operations of an enterprise program supporting a US Federal Government client.
-10 years of experience working with government employees to define performance measures for a help desk/service desk
-10 years of experience providing exceptional customer service in a federal environment
-3 years of managerial/leadership experience.
-Must be a US Citizen who can obtain a Public Trust Clearance
-Must live a commutable distance of the client site in Alexandria, VA.
Preferred Qualifications:
-Experience managing call center and supporting staff in a high customer satisfaction environment
ITIL v4 Foundation certification
group id: 90670496
