Yesterday
Top Secret/SCI
Senior Level Career (10+ yrs experience)
CI Polygraph
Business - Support
Joint Base Anacostia Bolling, DC•Reston, VA•Riverdale Park, MD
Join The Red Gate Group as a Business Analyst supporting a critical Defense Intelligence Agency (DIA) program office. Shape the future of defense intelligence services by bridging customer needs with operational excellence in a fast-paced, mission-critical environment.
What You'll Do:
Drive Service Excellence
Design and execute streamlined processes for Service Agreements that capture customer requirements and ensure cost-effective delivery
Serve as the vital link between the Program Office, stakeholders, and customers to optimize service delivery
Maintain comprehensive Service Agreement libraries and provide executive-level status reporting
Lead Customer Success
Partner with account managers to translate complex customer requirements into actionable solutions
Support invoice generation and cost recovery activities while ensuring full regulatory compliance
Champion process improvement initiatives that deliver measurable efficiency gains
Excel in a Dynamic Role
Leverage cutting-edge Program Office software to manage portfolio costs and performance
Thrive in a high-volume environment with minimal supervision while maintaining exceptional attention to detail
Qualifications
Active TS/SCI clearance with ability to pass CI Polygraph
10+ years of professional experience (DoD/Intelligence Community background highly preferred)
Bachelor's degree or equivalent experience
Outstanding communication skills across all organizational levels
Proven ability to prioritize and execute under pressure
Strong customer service orientation with creative problem-solving abilities
Exceptional organizational skills and meticulous attention to detail
Proficiency in Microsoft Office suite and office productivity tools
Experience with ServiceNow and/or Proven Optics preferred
Adaptability to learn new software systems quickly
What You'll Do:
Drive Service Excellence
Design and execute streamlined processes for Service Agreements that capture customer requirements and ensure cost-effective delivery
Serve as the vital link between the Program Office, stakeholders, and customers to optimize service delivery
Maintain comprehensive Service Agreement libraries and provide executive-level status reporting
Lead Customer Success
Partner with account managers to translate complex customer requirements into actionable solutions
Support invoice generation and cost recovery activities while ensuring full regulatory compliance
Champion process improvement initiatives that deliver measurable efficiency gains
Excel in a Dynamic Role
Leverage cutting-edge Program Office software to manage portfolio costs and performance
Thrive in a high-volume environment with minimal supervision while maintaining exceptional attention to detail
Qualifications
Active TS/SCI clearance with ability to pass CI Polygraph
10+ years of professional experience (DoD/Intelligence Community background highly preferred)
Bachelor's degree or equivalent experience
Outstanding communication skills across all organizational levels
Proven ability to prioritize and execute under pressure
Strong customer service orientation with creative problem-solving abilities
Exceptional organizational skills and meticulous attention to detail
Proficiency in Microsoft Office suite and office productivity tools
Experience with ServiceNow and/or Proven Optics preferred
Adaptability to learn new software systems quickly
group id: 10349707
