IT Program/Project Manager

IT Program/Project Manager

Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon's headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:
In joining Epsilon's team, you will have the opportunity to contribute to Epsilon's business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Compensation:
The wage range listed represents the potential compensation opportunities for this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, relevant skills, and qualifications brought to the role. The initial offer could be any amount within the posted range, reflecting Epsilon's commitment to fair and competitive compensation.

Where you'll work:
This is a hybrid onsite/remote opportunity where you will report to the customer's location in Washington, DC and have the flexibility to work from home based on business needs.

An average day:
As IT Program/Project Manager, you will provide comprehensive program management support for complex IT initiatives, leading cross-functional teams and managing end-to-end implementation, innovation, and delivery of IT services. This role serves as a senior program management professional responsible for coordinating stakeholder relationships, managing program operations, and ensuring successful project delivery in accordance with federal policies and reporting requirements. In this position you will:

• Lead program management activities including project roadmaps, plans, diagrams, SOPs, and strategies while ensuring compliance with customer standards
• Coordinate quarterly planning conferences and summits for 100+ attendees including site selection, logistics, and A/V setup for virtual and in-person events
• Manage human capital planning including staff on/off-boarding, GFE coordination, key personnel management, and training coordination for 200+ personnel
• Support CPIC activities including monthly INVEST reporting, annual Business Case updates, quarterly health assessments, and post-implementation reviews
• Oversee program cost tracking, burn rate analysis, risk assessment, master scheduling, and quality management across multiple project teams
• Conduct business analyses including cost-benefit analysis, market surveys, AoAs, and gap analyses to support strategic decision-making
• Manage procurement activities including market research, software licensing, certificate tracking, and vendor relationships for continuous operations
• Lead risk management including maintaining risk registers, conducting biweekly meetings, quarterly training, and implementing mitigation strategies
• Coordinate legacy application decommissioning while managing requirements, priorities, technical debt, and milestones across contractor teams
• Develop PMPs, monthly status reports, weekly activity reports, and coordinate stakeholder meetings with comprehensive documentation

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• Bachelor's degree in project management, information technology, business administration, or related field
• Minimum 10 years of experience in IT program/project management with demonstrated success in leading complex federal IT initiatives
• Active PMI Project Management Professional (PMP) certification required
• Experience leading multiple cross-functional project teams on complex projects with budgets exceeding $10M and teams of 50+ personnel
• Extensive experience with Agile project management methodologies including SAFe (Scaled Agile Framework) implementation and management
• Prior experience working with customer and/or USDA stakeholders in federal government environments strongly preferred
• Prior experience and knowledge of federal technical environment and interrelated technical environments including cloud platforms, enterprise systems, and federal IT infrastructure preferred
• Prior experience and knowledge of FEMA's technical environment and interrelated technical environments preferred
• Proficiency with program management tools including MS Project, Jira/Confluence, SharePoint, and financial tracking systems such as INVEST and CPIC reporting platforms
• Experience with federal budget processes, Capital Planning guidance, OMB reporting requirements, and Investment Portfolio Summary (IPS) administration

Other Requirements:

• Current Public Trust High required or ability to obtain and maintain a Public Trust. ( This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)
• This role oversees and manages a team of direct reports.
• Must be located within the National Capital Region (NCR) including Washington D.C., Northern Virginia (Arlington, Alexandria, Fairfax, Loudoun, Prince William counties), or Maryland suburbs (Montgomery, Prince George's counties)
• Must be able to travel to various Company locations and/or Customer sites across the United States for meetings and onsite visits, as needed by the Company/Customer.
  Expected out of area travel: 25-50%.

Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter, Beth, on Epsilon's careers page.
www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Disabled/Vets.

Please click here to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .