Senior Consultant Customer Service Support

Koniag Professional Services, LLC, a Koniag Government Services company, is seeking a Senior Consultant Customer Service Support (PART-TIME) to support KPS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The ideal candidate will have a strong background in consulting, with the ability to lead complex engagements and develop innovative solutions to address business challenges. This role requires someone who can effectively analyze client systems, direct project teams, and deliver high-quality results while maintaining strong client relationships. The Senior Consultant will play a crucial role in driving successful outcomes and creating value for our clients.

Essential Functions, Responsibilities & Duties may include, but are not limited to:
The Senior Consultant will serve as a subject matter expert, providing high-level expertise and strategic guidance to clients. Principal responsibilities include:

• Lead complex consulting engagements and provide expert-level guidance to clients
• Develop and implement strategic solutions to address complex business challenges
• Conduct detailed assessments and analyses of client systems and processes
• Create and present comprehensive technical and business recommendations
• Direct project teams and ensure delivery of high-quality deliverables
• Identify opportunities for process improvement and innovation
• Develop technical documentation and project artifacts
• Provide high-level subject matter expertise with advanced knowledge of specialized tasks
• Offer advice and consultation on problems requiring extensive subject matter knowledge
• Execute program planning, audits, and evaluations to facilitate effective decision-making and accountability
• Deliver consulting services in management and strategy development
• Assist in the development of policies and regulations
• Prepare analytical reports, studies, scenarios, and documentation pertinent to mission-oriented business programs or initiatives
• Manage client relationships and expectations throughout project lifecycles
• Mentor and guide junior consultants and team members
• Stay current with industry trends, best practices, and emerging technologies
• Identify and pursue new business opportunities with existing clients
• Collaborate with cross-functional teams to ensure integrated solution delivery
• Ensure compliance with all relevant standards, regulations, and requirements

Requirements:

• Proven ability to provide high-level subject matter expertise, offering advanced knowledge of specialized tasks
• Experience providing advice and consultation on problems that require extensive subject matter knowledge
• Proficiency in program planning, audits, and evaluations
• Experience in consulting for management and strategy development
• Background in assisting with the development of policies and regulations
• Skill in preparing analytical reports, studies, scenarios, and documentation pertinent to mission-oriented business programs or initiatives
• Strong project management skills and experience with project management software
• Expertise in data analysis and reporting
• Excellent written and verbal communication skills
• Ability to lead teams and manage multiple priorities simultaneously
• Strong analytical and problem-solving abilities
• Effective presentation and facilitation skills
• Customer service orientation with a focus on delivering value
• Adaptability to changing priorities and requirements
• Ability to obtain and maintain a Public Trust security clearance

Education:

• Master's degree in Business Administration, Public Administration, Management, Information Technology, or related field with at least 3 years of relevant experience (Educational qualifications may be used in lieu of experience)

Desired Skills and Competencies:

• Experience with Federal Head Start programs or early childhood education initiatives
• Knowledge of Federal disaster recovery grant processes and compliance requirements
• Experience with Head Start monitoring systems and federal review processes
• Prior consulting experience with Health and Human Services (HHS) projects
• Proven track record of stakeholder engagement at executive levels
• Background in developing training materials and facilitating workshops
• Project Management Professional (PMP) certification
• Proficiency in data analytics and visualization tools (e.g., Tableau, Power BI)
• Experience with quality management systems and continuous improvement methodologies
• Knowledge of federal procurement processes and contract management
• Experience with change management methodologies
• Background in organizational development or transformation
• Experience with strategic planning and implementation
• Knowledge of risk management frameworks and practices
• Experience with multiple consulting methodologies and frameworks

Work Experience, Knowledge, Skills & Abilities:

• Related experience refers to professional experience managing complex engineering or technical efforts of a similar size, scope, and complexity to the projects

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352