Today
Top Secret/SCI
Senior Level Career (10+ yrs experience)
CI Polygraph
IT - Support
Washington, DC•Reston, VA
The Red Gate Group is seeking an experienced Governance, Communications & Training Project Manager to support the Cyber & Enterprise Operations Division within the Defense Intelligence Agency (DIA). This position plays a pivotal role in leading strategic initiatives within the Service Management Office (SMO), driving improvements in service delivery, communication, stakeholder engagement, and process governance.
In this role, you will bring a blend of ITIL expertise, strategic communication, and project management to enhance the agency’s service management practices. You’ll serve as a trusted advisor, providing high-level insight, managing complex workflows, and supporting the integration of ITSM tools such as ServiceNow. You will be responsible for improving how services are communicated, delivered, and understood across the enterprise, enabling a more cohesive and effective service environment.
This is an exciting opportunity for a dynamic leader who thrives in a fast-paced, mission-driven environment and has a passion for process improvement, change management, and strategic communications in a federal IT context.
Key Contributions:
Shape and execute DIA’s strategy for governance and communication around enterprise IT service delivery.
Lead the creation of executive presentations, process briefs, and integrated service documentation that communicates complex technical information in clear, strategic terms.
Develop and implement change management and stakeholder engagement plans to drive adoption and understanding of Service Central and related initiatives.
Collaborate closely with senior stakeholders to ensure that governance frameworks and process improvement efforts align with enterprise goals.
Apply ITIL methodologies to analyze, document, and refine service processes, identifying gaps and recommending enhancements.
Guide the integration and documentation of core ITSM processes including Knowledge Management, Incident, Problem, Change, and Configuration Management.
Qualifications
Active TS/SCI clearance with the ability to pass a CI Polygraph.
Minimum 10 years of experience in the information technology field, including experience in IT service delivery, governance, and communications.
Bachelor’s degree or equivalent combination of education and experience.
Demonstrated experience in Service Management frameworks (preferably ITIL), with strong familiarity with tools such as ServiceNow or Remedy.
Exceptional interpersonal and communication skills, with the ability to interface effectively with both technical teams and senior leadership.
Ability to work independently, multitask, and respond to evolving priorities with agility and professionalism.
In this role, you will bring a blend of ITIL expertise, strategic communication, and project management to enhance the agency’s service management practices. You’ll serve as a trusted advisor, providing high-level insight, managing complex workflows, and supporting the integration of ITSM tools such as ServiceNow. You will be responsible for improving how services are communicated, delivered, and understood across the enterprise, enabling a more cohesive and effective service environment.
This is an exciting opportunity for a dynamic leader who thrives in a fast-paced, mission-driven environment and has a passion for process improvement, change management, and strategic communications in a federal IT context.
Key Contributions:
Shape and execute DIA’s strategy for governance and communication around enterprise IT service delivery.
Lead the creation of executive presentations, process briefs, and integrated service documentation that communicates complex technical information in clear, strategic terms.
Develop and implement change management and stakeholder engagement plans to drive adoption and understanding of Service Central and related initiatives.
Collaborate closely with senior stakeholders to ensure that governance frameworks and process improvement efforts align with enterprise goals.
Apply ITIL methodologies to analyze, document, and refine service processes, identifying gaps and recommending enhancements.
Guide the integration and documentation of core ITSM processes including Knowledge Management, Incident, Problem, Change, and Configuration Management.
Qualifications
Active TS/SCI clearance with the ability to pass a CI Polygraph.
Minimum 10 years of experience in the information technology field, including experience in IT service delivery, governance, and communications.
Bachelor’s degree or equivalent combination of education and experience.
Demonstrated experience in Service Management frameworks (preferably ITIL), with strong familiarity with tools such as ServiceNow or Remedy.
Exceptional interpersonal and communication skills, with the ability to interface effectively with both technical teams and senior leadership.
Ability to work independently, multitask, and respond to evolving priorities with agility and professionalism.
group id: 10349707
