Today
Dept of Homeland Security
Unspecified
Unspecified
Business - Support
Washington, DC (On-Site/Office)
Description:
Our client is a prestigious government agency located in Washington, DC, specifically within the Department of Transportation Headquarters' Building. They are seeking a highly skilled and experienced Executive Level Technical Support Specialist to provide exceptional technical support to Political Appointees, Senior Executives, and their Administrative Assistants. The ideal candidate will have a strong background in customer service and technical support, with a focus on secure and sensitive environments.
Location: Washington, DC
Pay: $49 - $54 an hour
This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:
Key Technical Skills:
Experience Requirements:
Education Requirements:
Our client is a prestigious government agency located in Washington, DC, specifically within the Department of Transportation Headquarters' Building. They are seeking a highly skilled and experienced Executive Level Technical Support Specialist to provide exceptional technical support to Political Appointees, Senior Executives, and their Administrative Assistants. The ideal candidate will have a strong background in customer service and technical support, with a focus on secure and sensitive environments.
Location: Washington, DC
Pay: $49 - $54 an hour
This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:
- Provide day-to-day process and technical support to Political Appointees, Senior Executives, and their Administrative Assistants.
- Diagnose and resolve issues related to PCs, Laptops, MacBook iOS, mobile devices, software applications, telecommunication issues, and local network issues.
- Perform general IT maintenance tasks and resolve moderately complex problems immediately.
- Recommend hardware and software solutions, including new product acquisitions and upgrades.
- Conduct training programs for the organization's computer users about basic and specialized applications.
- Create, update, and resolve documentation related to support tickets in the ServiceNow ticketing system.
- Escalate and coordinate integrated strategies for troubleshooting and issue/incident resolution across multi-disciplinary teams.
Key Technical Skills:
- Strong customer service and communication skills.
- Mid-level troubleshooting skills for Microsoft Windows 10 and Mac iOS.
- Experience with installation and configuration of new machines in a Windows environment.
- General knowledge of Smart cards / PIV cards.
- Experience with Office 365, VPN, and Active Directory.
- Ability to provide remote tool support.
- Experience with conference room / VTC setups.
- Wireless troubleshooting for iPhones and iPads.
Experience Requirements:
- Minimum of 4 years of customer service experience.
- 4-5 years of experience in executive-level technical support.
- Demonstrated prolonged experience (minimum of 2 years consecutively in one post) working in secure and sensitive environments, with appropriate handling of secure and sensitive data.
- Experience with escalating and coordinating integrated strategies for troubleshooting and issue/incident resolution across multi-disciplinary teams.
Education Requirements:
- High School Diploma and 2 years of Tier 2 Deskside Support experience, or 5 additional years of related experience in lieu of a diploma.
- Desired certifications: A+, Network+, Microsoft 365, Microsoft IT Support Specialist Professional, Apple Certified Support Professional, ITIL certifications.
group id: 10106647
