Today
Public Trust
Unspecified
Unspecified
Business - Support
Lakewood, CO (On-Site/Office)
Description:
Client Description: Our client is a leading provider of IT solutions and services, dedicated to delivering high-quality support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide exceptional technical support to end users in a hybrid work environment.
Location: Hybrid 3 days - Lakewood, CO
Rate: $30 - $34 an hour W2
This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:
Key Responsibilities:
Experience Requirements:
Experience Requirements:
Education Requirements:
Education Requirements:
Client Description: Our client is a leading provider of IT solutions and services, dedicated to delivering high-quality support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide exceptional technical support to end users in a hybrid work environment.
Location: Hybrid 3 days - Lakewood, CO
Rate: $30 - $34 an hour W2
This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Responsibilities:
Key Responsibilities:
- Provide Tier 2 and Tier 3 deskside and remote end-user support.
- Troubleshoot complex and advanced end-user issues with hardware and software.
- Perform hardware and software diagnostics, mobile device deployment, recovery, and troubleshooting.
- Act independently in a customer environment and engage engineers from multiple teams to troubleshoot issues.
- Update the status of queued service requests within the IT service management system.
- Escalate complex problems to upper-level deskside engineers.
- Set up and support conference room and VTC (Video Teleconferencing) systems.
Experience Requirements:
Experience Requirements:
- Proven experience in deploying customer hardware and software.
- Strong problem resolution skills in IT support for end users.
- Proficiency in troubleshooting Microsoft Windows.
- Experience in the installation and configuration of new machines in a Windows environment.
- Familiarity with Office 365, VPN, Active Directory, and Thin Client technologies.
- Experience with remote tool support and conference room/VTC setups.
Education Requirements:
Education Requirements:
- A degree is required (a high school diploma may be substituted with 6 additional years of related experience).
- HDI Technical Support Professional certification required within six (6) months of employment.
- Certifications such as A+, Net+, Secure+, and ITIL V4 are desirable but not required.
group id: 10106647
