Customer Liaison

Koniag Emerging Technology, a Koniag Government Services company, is seeking a Customer Liaison with an active Top Secret clearance with SSBI and SCI eligibility to support KET and our government customer in Adelphi, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Emerging Technology (KET) is seeking a Customer Liaison to join our team supporting an Army customer. This role will serve as the primary interface between KET and Army stakeholders, ensuring seamless communication, high customer satisfaction, and effective resolution of issues. The Customer Liaison will develop and maintain strong relationships with government personnel, understand their technical requirements, and coordinate with our technical teams to deliver exceptional service. This position requires an active Top Secret clearance with Special Security Background Investigation (SSBI) and Sensitive Compartmented Information (SCI) eligibility. This is a full-time position with excellent benefits and growth opportunities within our organization.

Essential Functions, Responsibilities & Duties may include, but are not limited to:
The Customer Liaison will be responsible for establishing and maintaining strong working relationships with stakeholders while ensuring our technical teams understand and meet customer requirements. Principal responsibilities include:

• Serve as the primary point of contact between KET and Army personnel
• Establish and maintain positive relationships with stakeholders at all levels
• Understand the Army's mission, organizational structure, and specific project requirements
• Communicate customer needs, concerns, and feedback to KET project teams and management
• Coordinate meetings, briefings, and status updates with Army personnel
• Gather, analyze, and document customer requirements and translate them into actionable items for technical teams
• Monitor customer satisfaction and proactively address any concerns
• Facilitate resolution of issues and conflicts between KET and the customer
• Track project deliverables and ensure they meet customer expectations and contractual requirements
• Provide regular status reports on customer relations and project progress
• Identify opportunities for additional services or support that would benefit the customer
• Stay informed about priorities, initiatives, and changing requirements
• Advocate for customer needs within KET while maintaining a balanced perspective
• Coordinate with KET contract management to ensure alignment with contractual obligations
• Support proposal development for new or expanded work with the customer.
• Ensure compliance with security protocols and handling of sensitive information

Education and Experience:
Required:

• Bachelor's degree in Business, Communications, Engineering, Computer Science, or related field
• 5+ years of experience in customer relationship management, preferably in a government or DoD environment
• Active Top Secret clearance with SSBI and SCI eligibility
• Experience interacting with government agencies or military organizations
• Demonstrated success in building and maintaining client relationships
• Experience working in a technical environment or with technical teams

Required Skills and Competencies:

• Active Top Secret clearance with SSBI and SCI eligibility
• Exceptional interpersonal and relationship-building skills
• Strong written and verbal communication abilities
• Excellent listening skills and ability to understand and translate customer needs
• Experience with government contracting environment and processes
• Understanding of technical concepts related to the customer's mission areas
• Problem-solving skills and ability to navigate complex organizational structures
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities and stakeholder relationships simultaneously
• Professional demeanor and presentation skills for customer-facing interactions
• Conflict resolution and negotiation skills
• Ability to maintain confidentiality and handle sensitive information appropriately
• Knowledge of customer service best practices and principles
• Adaptability to changing priorities and requirements

Desired Skills and Competencies:

• Master's degree in Business Administration, Communications, or related field
• Previous experience supporting Army Research Laboratory or similar DoD research organizations
• Knowledge of DoD acquisition processes and procedures
• Familiarity with telecommunications, engineering, or research and development concepts
• Experience with customer relationship management (CRM) software
• Project management experience or certification (PMP)
• Knowledge of contract management principles
• Experience with proposal development or business development
• Understanding of technical domains relevant to the customer's mission (communications, engineering, etc.)
• Experience working in a matrix organization
• Knowledge of government reporting requirements
• Previous military experience
• Experience with stakeholder management methodologies
• Training in customer service or relationship management
• Knowledge of quality management principles

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352