Today
Top Secret/SCI
Unspecified
Polygraph
IT - Support
Philadelphia, PA (On-Site/Office)
About Us:
Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct: identity and access management, penetration testing, vulnerability assessments, network performance management and network modernization.
Amentum promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.
Position Summary:
We are seeking a motivated and detail-oriented Junior Desktop Support Specialist to join our IT team. This role is ideal for someone with a strong technical foundation and a passion for helping others. The successful candidate will be responsible for imaging and deploying computers, providing technical support to end users, and offering high-touch support to executive staff.
Key Responsibilities:
Required Qualifications:
Preferred Skills and Attributes:
Our forward thinking solutions deliver an integrated approach to IT network design and management, full lifecycle IT service management, IT service delivery, asset management, logistics and procurement, and vendor management. We leverage the expertise and passion of our employees to conduct: identity and access management, penetration testing, vulnerability assessments, network performance management and network modernization.
Amentum promotes a culture of operational excellence to create a safer, smarter, and more connected world while upholding the highest standards of compliance, quality and integrity.
Position Summary:
We are seeking a motivated and detail-oriented Junior Desktop Support Specialist to join our IT team. This role is ideal for someone with a strong technical foundation and a passion for helping others. The successful candidate will be responsible for imaging and deploying computers, providing technical support to end users, and offering high-touch support to executive staff.
Key Responsibilities:
- Image, configure, and deploy desktop and laptop systems for end users.
- Provide first-level support for hardware, software, and peripheral issues.
- Troubleshoot and resolve technical problems via phone, email, remote tools, or in person.
- Deliver white-glove support to executive staff, ensuring minimal downtime and prompt issue resolution.
- Maintain accurate documentation of support requests and resolutions.
- Assist with inventory management and asset tracking.
- Collaborate with other IT team members to escalate and resolve complex issues.
Required Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related field OR Minimum of 1-2 years of hands-on desktop support experience in a professional environment.
- Certifications:
- CompTIA A (required)
- CompTIA Network (preferred)
- CompTIA Security (preferred)
- TS/SCI w/Poly -or- Secret a plus
Preferred Skills and Attributes:
- Strong understanding of Windows OS and Microsoft Office Suite.
- Familiarity with imaging tools (e.g., MDT, SCCM, or similar).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Experience supporting C-level or executive users is a plus.
group id: 91156626
