Yesterday
Secret
Early Career (2+ yrs experience)
$60,000
IT - Software
Washington, DC (On-Site/Office)
The position is a onsite position at the Washington Navy Yard in Washington DC.
Role and Responsibilities
Answer phones and record helpdesk issues and service requests in the service desk system
Provide email inbox management which includes checking and responding to emails from the user community and recording issues/service requests in the service desk system
Track employee processing tasks in the service desk system – this includes new employees, employee code changes, employee out processing and employee separations from the organization
Track and manage external account requests through the service desk system
Responsible for scheduling office relocations
Responsible for scheduling and coordinating Information Assurance briefs held monthly for new employees
Manage and coordinate the removal of equipment no longer in use (DRMO)
Provide timely written reports of work status as requested
Employ exceptional customer service skills and be able to manage and prioritize multiple simultaneous projects
Inventory assistance to include receiving IT deliveries, maintaining inventory control of items through disposition
Coordinate and manage the shipment of equipment with the mailroom and other onsite contractors
Coordinate outside vendor equipment repairs
QUALIFICATIONS
Active DOD Secret Clearance is required for this position
Capable of working in a demanding environment of near-100% system availability and be able to render solutions to issues in a timely manner
Excellent telephone etiquette and oral and written communications skills
Ability to work independently with minimal supervision
Excellent interpersonal skills with ability to interact with end users at all levels
Knowledge of Excel, Word, PowerPoint, Adobe Acrobat, and other general applications
Ability to undertake self-managed initiatives
EDUCATION/TRAINING/EXPERIENCE
Associates degree preferred, Highschool diploma required
1-2 years Administrative Support Experience
Role and Responsibilities
Answer phones and record helpdesk issues and service requests in the service desk system
Provide email inbox management which includes checking and responding to emails from the user community and recording issues/service requests in the service desk system
Track employee processing tasks in the service desk system – this includes new employees, employee code changes, employee out processing and employee separations from the organization
Track and manage external account requests through the service desk system
Responsible for scheduling office relocations
Responsible for scheduling and coordinating Information Assurance briefs held monthly for new employees
Manage and coordinate the removal of equipment no longer in use (DRMO)
Provide timely written reports of work status as requested
Employ exceptional customer service skills and be able to manage and prioritize multiple simultaneous projects
Inventory assistance to include receiving IT deliveries, maintaining inventory control of items through disposition
Coordinate and manage the shipment of equipment with the mailroom and other onsite contractors
Coordinate outside vendor equipment repairs
QUALIFICATIONS
Active DOD Secret Clearance is required for this position
Capable of working in a demanding environment of near-100% system availability and be able to render solutions to issues in a timely manner
Excellent telephone etiquette and oral and written communications skills
Ability to work independently with minimal supervision
Excellent interpersonal skills with ability to interact with end users at all levels
Knowledge of Excel, Word, PowerPoint, Adobe Acrobat, and other general applications
Ability to undertake self-managed initiatives
EDUCATION/TRAINING/EXPERIENCE
Associates degree preferred, Highschool diploma required
1-2 years Administrative Support Experience
group id: 10282592
