Operating Systems Specialist

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Operating Systems Specialist for a Full-Time position.

Overview:

We are seeking Operating Systems Specialists to support and maintain a large, complex infrastructure consisting of Unix, Linux, and Windows servers along with middleware technologies, application servers, and associated platforms. The selected candidates will provide technical leadership and hands-on support for deployments, incident management, system tuning, and capacity planning.
Key Responsibilities:

• Provide day-to-day incident and deployment support of multiple server operating systems, including Unix, Linux, and Windows, which includes on-site and remote administration, user support, performance monitoring and tuning, and capacity planning
• Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, containers and container managers, messaging technologies, cloud platform and services, automation tools, scripting languages and monitoring tools
• Manage incident response via the Client ServiceNow application in accordance with the published Client Change Management Service Level Agreements (SLAs)
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large, complex, distributed server environment
• Perform a technical leadership role in incident response, maintenance, documentation, and support of a large complex, distributed database environment
• Perform a technical leadership role in incident response, including maintenance, documentation, and support of a large, complex, distributed middleware environment
• Develop growth plans as needed to ensure that the hosting environment can support the projected growth of the application environment
• Develop and implement procedures that support proactive problem detection and avoidance, including disaster recovery planning and implementation
• Create and maintain project plans as necessary in accordance with Client standards then keeps Client management notified of critical failures or potential missed milestones
• Work with Program Manager, Project Managers, Engineering staff, Client staff and vendors to manage projects, drive outcomes and lead teams
• Analyze and resolve complex hardware and software problem issues
• Assist Client development community to perform tests and implement software, adds, and changes
• Develop and implement operational management process and procedures
• Track inventory and complete and provide documentation required for deploying servers
• Use alert monitoring tools chosen by Client Management
• Use systems management and software distribution tools chosen by Client Management
• Use security management systems and facilities in backups and restores of data and application code
• Escalate unusual or unexpected findings to Client
• Provide reports to users and managers of systems status on an as requested basis
• Provide weekly status reports and maintain hours worked on projects
• Use change and case management procedures as required
• Provide action plan for resolution of any/all faults detected
• Perform isolation testing of problem equipment and/or software
• Provide documentation of all solutions to problems and document all application guidelines and issues
• Provide reports to Client Management to share solutions found
• Provide and implement escalation process and/or procedures
• Follow the appropriate quality assurance program chosen by Client Management
• Provide on-site system or application support for deployment/installation as required
• Track inventory and complete and provide documentation required for deploying servers
• Interact with all Client functional groups to accomplish objectives
• Create and edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes and problems, and compile performance data
• Perform assistance, training and information sharing to users and other administrators
• Maintain leadership qualities and attitude in keeping with the standards of the Client

Qualifications:

• Extensive experience with Unix/Linux/Windows server environments
• Proven experience in middle-tier application support
• Familiarity with cloud platforms, automation tools, and monitoring technologies
• Strong knowledge of scripting and systems management tools
• Ability to lead incident response and provide high-quality documentation
• Experience working in enterprise-scale environments
• Strong communication and collaboration skills
  
  

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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