Firewall NOC Technician

Primary Responsibilities:

Responsible for performing, training team and developing processes for the following duties:


•Execute network operations to include configuration and analysis of customer traffic across the MPLS and JRSS infrastructure.
•Perform real-time customer failover to restore services during scheduled and unscheduled outages and maintenance actions.
•Work directly with supported customers and engineers across other NOCs to ensure maximum network availability to minimize or eliminate mission and operational impact.
•Proactively monitor network alarms across platform specific network management tools.
•Perform a variety of change management tasks which include hardware replacement, software configurations, and ASI management.
•Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
•Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, routing protocols, MPLS, VPN technologies, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, out-of-band management.

Basic Qualifications:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.

• High school and 3-5 years of experience.

•Must have an active DoD Secret security clearance.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, routing protocols, CISCO, Juniper, MPLS.
• General understanding of network topologies.

•Tech control facility or cyber transport experience
•Circuit actions and vendor experience
•IP architecture experience
•Telco NOC, inside or outside plant experience.
•Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
•Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
•any additional certifications to include: CCNA, JNCIA-Junos, F5 Networks Certified Technical Specialist, ITILv4

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits

Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
Because an active or interim DoD clearance is required, U.S. Citizenship is required.