Today
Top Secret
Unspecified
Unspecified
IT - Support
Manassas, VA (On-Site/Office)
Zachary Piper Solutions is currently seeking a Tier 3 Help Desk Specialist will support a position in Manassas, VA.
Responsibilities for the Tier 3 Help Desk Specialist:
Qualifications for the Tier 3 Help Desk Specialist:
Compensation for the Tier 3 Help Desk Specialist:
#LI-SH2
Responsibilities for the Tier 3 Help Desk Specialist:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
- Supervise operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems. Other duties as assigned.
Qualifications for the Tier 3 Help Desk Specialist:
- Clearance: Top Secret
- 3 to 7 years of relevant experience in IT
- Experience with MAC, Linux, and/ or windows servers
- Excellent customer service
Compensation for the Tier 3 Help Desk Specialist:
- $90,000 - $100,000 *Depending on Experience.
- Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law
#LI-SH2
group id: 10430981
