Microsoft Exchange Systems Administrator - Belgium - 3 Month TDY

GDIT has an exciting opportunity to support NATO Allied SOFCOM for a TDY 3 month assignment in Mons, Belgium as a member of our Enterprise Mission Information Technology Services (EMITS) program.

The Microsoft Exchange System Administrator will primarily support Microsoft Exchange services for two network environments, providing first line customer service support to end-users with primary responsibility for providing immediate customer response with proactive and immediate troubleshooting, configuring, and repairing of systems, software, and ancillary hardware issues. Ensures proper baselining and patching of systems, STIG and SCAP compliance, installation and deployment. The Systems Administrator is also responsible for software/hardware maintenance and troubleshooting of various vendor devices/platforms.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

• Provide systems administration support for Microsoft Exchange Server 2019 on-premises environment.
• Diagnose and resolve issues related to email, calendaring, and other Exchange services.
• Implement security policies, monitor for threats, and ensure compliance with best practices.
• Regularly inspect the health of the Exchange environment and optimize performance. Independently troubleshoot and resolve highly complex problems to ensure reliable performance of systems.
• Manage the functionality and efficiency of physical and virtual servers, to include troubleshooting of the operating systems.
• Provide technical system support in conjunction with Enterprise Service Desk personnel, including troubleshooting and touch labor service support as needed.
• Assist government with managing accounts and distribution groups, including reviewing and approving account requests, provisioning new accounts, and removing accounts.
• Perform Tier 1/2 touch labor support for computers, print devices, digital senders, and associated IT peripherals.
• Develop, maintain, and improve Knowledge Databases, Standard Operating Procedures (SOP), and Work Order Procedures (WOP) to reduce resolution wait times, improve actionable response times, and improve overall user support.
• Collect, document, and analyze system and network metrics to identify patterns and trends, and identify and document steps for improvements while maintaining customer satisfaction in every step of the service delivery model

WHAT YOU'LL NEED TO SUCCEED:

• Education: BA/BS (or equivalent experience)
• Required Experience: 5+ years of demonstrated System Administration/Engineering experience
• Certifications: Must possess DOD 8140 compliant certification (i.e. Security+ CE or equivalent)
• Security Clearance Level: US Secret (SSBI) Security Clearance with ability to obtain TS/SCI as required

Required Skills and Abilities:

• In-depth knowledge of MS Exchange Server architecture, configuration, and management.
• Understanding of Active Directory user management and group policies.
• Understanding of basic networking concepts like TCP/IP and DNS
• Excellent customer service skills and communication skills
• Ability to work in a team-oriented, collaborative environment
• Applicable Microsoft certification such as Azure Administrator, MCTS, MCSE, MCSA, or equivalent industry certification
• Knowledge and experience with Enterprise Service Desk processes and tools

This project will be supported on a TDY basis onsite at customer locations in Mons and Chievres, Belgium. The anticipated duration of the project is 3 months.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Cutting-edge technology you can learn from

Work Requirements