Program Manager

The Program Manager will be responsible for the leadership, execution, and oversight of a large-scale IT sustainment and modernization contract for the United States Coast Guard. This position requires a technically proficient and operationally seasoned leader who can drive results across a multidisciplinary team supporting enterpfr4r4fr4r4rise systems spanning shore, air, and afloat environments. The ideal candidate brings a deep understanding of federal IT lifecycle management, SLA governance, and cross-functional coordination in accordance with DHS's DESMF, TBM, and Force Design 2028 strategies. Must have a successful record of managing IT service delivery and modernization within a DoD or DHS environment and be a hands-on leader capable of translating technical complexity into actionable plans for stakeholders and team members.

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Responsibilities

• Lead the development and implementation of the Program Management Plan (PMP), including organizational structure, staffing models, communication matrix, performance metrics, and integrated master schedule.
• Serve as the primary interface with USCG Contracting Officers, CORs, and mission stakeholders for contract execution, reporting, and alignment.
• Manage cross-functional teams supporting service delivery across engineering, cybersecurity, field services, logistics, and modernization initiatives.
• Drive compliance with Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and DHS-defined performance metrics.
• Facilitate Monthly Status Reports (MSRs), Program Management Reviews (PMRs), and customer satisfaction initiatives with a focus on traceability and actionable improvement.
• Lead proactive risk management, issue escalation, and mitigation planning across all contract operations.
• Ensure contract deliverables meet USCG's Force Design 2028 objectives and align with TBM frameworks for financial accountability.
• Serve as executive leader over surge activities, Continuity of Operations (COOP) planning, and high-visibility transitions.
• Maintain full oversight of all Named Technical Representatives (NTRs), ensuring alignment to service towers and continuous improvement initiatives.

Qualifications

Demonstrated Abilities:

• Proven leadership of complex IT sustainment and transformation programs within a DHS, DoD, or other federal agency environment.
• Demonstrated excellence in managing high-value, performance-based contracts with measurable outcomes.
• Strong ability to communicate with executive stakeholders and technical teams alike; skilled in translating strategic objectives into operational results.
• Effective collaborator across integrated product teams, mission owners, and subcontractor partners.
• Deep familiarity with ITIL, DESMF, TBM, RMF, and modern project management methodologies (Agile, SAFe, Waterfall).

Position Qualifications:

Education:
Bachelor's degree in Project Management, Business, Computer Science, Technology, or a related field required; Master's degree preferred.

Certifications:

• PMP Certification - Required
• ITIL v4 - Preferred
• DoD 8140/8570 Compliance (e.g., Security+) - Preferred

Clearance:
DoD Top Secret - Required (TS/SCI Eligible - Preferred)

Experience:

• 10+ years of related work experience managing federal IT programs.
• Demonstrated success in implementing enterprise IT solutions, tech refresh, sustainment, and cloud/hybrid IT platforms.
• Experience managing geographically dispersed teams and subcontractor/vendor partners.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employmen t without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.