Aug 1
Top Secret
Mid Level Career (5+ yrs experience)
$150,000
No Traveling
IT - Software
Springfield, VA (On-Site/Office)
We are hiring a ServiceNow (SNOW) Technical Business Analyst - Top Secret clearance to support our government customer based in Springfield, VA. The position is required to be onsite. The position requires an active Top Secret/SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
The ServiceNow (SNOW) Technical Business Analyst prepares the organization's business processes for seamless implementation with automated IT solutions.
Responsibilities
* Collaborating with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform.
* Documenting and transposing stakeholder requirements into technical terminology suitable for execution by SNOW developers.
* Proposing innovative solutions using knowledge of SNOW capabilities and recommending software integration points to enhance the tool's effectiveness.
* Documenting module, process, and sub-process objectives, as well as the associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.
* Evaluating established processes to identify inefficiencies and recommending modifications to optimize workflows.
* Assisting with requirements verification and validation to ensure pending solutions meet original business requirements.
* Developing and briefing process documentation to senior stakeholders such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.
* Assisting technical IT teams with process definition and refinement outside of automated workflows as time permits.
Qualifications
MINIMUM QUALIFICATIONS:
* Shall have five or more years of combined experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.
* One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
* Demonstrated expertise in the following areas:
o Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.
o Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
o Gathering and documenting clear and concise stakeholder requirements that are executable by ServiceNow developers.
o Aligning proposed workflows with Enterprise governance, policies, procedures, and best business practices.
o Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress.
o Operating in an Agile environment with an understanding of the software development lifecycle and iterative release schedules.
o Developing formal technical documentations, such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.
* Excellent written, verbal, communication, presentation, and training skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences, as well as senior-level executives.
* Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined.
EDUCATION:
* Bachelor's degree from an accredited University.
CERTIFICATIONS:
* One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
DESIRED QUALIIFICATIONS:
* One or more advanced certifications in the following areas: ITIL, Project Management, Six Sigma, etc.
* Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM.
* Understanding of NOW platform API integrations with third party technologies.
* Familiarity with the ITIL Framework, Project Management Framework, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management.
SECURITY CLEARANCE REQUIREMENTS:
* This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
SKILLS & TECHNOLOGY USED:
* DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.
* One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
* Strong communication, presentation, written, and interpersonal skills.
* Demonstrated expertise in the following areas:
o Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.
o Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
The ServiceNow (SNOW) Technical Business Analyst prepares the organization's business processes for seamless implementation with automated IT solutions.
Responsibilities
* Collaborating with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform.
* Documenting and transposing stakeholder requirements into technical terminology suitable for execution by SNOW developers.
* Proposing innovative solutions using knowledge of SNOW capabilities and recommending software integration points to enhance the tool's effectiveness.
* Documenting module, process, and sub-process objectives, as well as the associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.
* Evaluating established processes to identify inefficiencies and recommending modifications to optimize workflows.
* Assisting with requirements verification and validation to ensure pending solutions meet original business requirements.
* Developing and briefing process documentation to senior stakeholders such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.
* Assisting technical IT teams with process definition and refinement outside of automated workflows as time permits.
Qualifications
MINIMUM QUALIFICATIONS:
* Shall have five or more years of combined experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.
* One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
* Demonstrated expertise in the following areas:
o Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.
o Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
o Gathering and documenting clear and concise stakeholder requirements that are executable by ServiceNow developers.
o Aligning proposed workflows with Enterprise governance, policies, procedures, and best business practices.
o Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress.
o Operating in an Agile environment with an understanding of the software development lifecycle and iterative release schedules.
o Developing formal technical documentations, such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.
* Excellent written, verbal, communication, presentation, and training skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences, as well as senior-level executives.
* Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined.
EDUCATION:
* Bachelor's degree from an accredited University.
CERTIFICATIONS:
* One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
DESIRED QUALIIFICATIONS:
* One or more advanced certifications in the following areas: ITIL, Project Management, Six Sigma, etc.
* Experience administering or engineering secure Enterprise information systems in one or more of the following areas: endpoints, networks, servers, virtualization, storage, cybersecurity, cloud, or ITSM.
* Understanding of NOW platform API integrations with third party technologies.
* Familiarity with the ITIL Framework, Project Management Framework, IT Governance, Software Development Lifecycle, IT Operations Management, and/or IT Service Management.
SECURITY CLEARANCE REQUIREMENTS:
* This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
SKILLS & TECHNOLOGY USED:
* DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.
* One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
* Strong communication, presentation, written, and interpersonal skills.
* Demonstrated expertise in the following areas:
o Designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.
o Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
group id: 90979254
