Senior Technical Quality Specialist- 3361080

Computer Technologies Consultants (CTC) is seeking a Senior Technical Quality Specialist to support the US Department of State in Arlington, VA. This position is REMOTE!

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients' employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.

Why Should You Be Interested ?

• Direct hire full-time position
• Telework eligible
• Competitive base salary and comprehensive benefits
• Mid-size company with room for growth

Position Title : Senior Technical Quality Specialist

Position Location : Remote, Candidate must reside in DC/MD/VA

Description :

The Senior Technical Quality Specialist is critical to ensuring products meet usability standards and Section 508/accessibility requirements. This key senior position will oversee workflow among Technical Quality Specialists. In that role, he or she will recommend personnel for projects based on skills and abilities, monitor the section for common issues among different projects, and propose new methods and technologies as appropriate to optimize workflow.

Required Degree :

• Bachelor's or Master's degree in a related field.

Daily Responsibilities :

• Oversees Technical Quality Specialists (TQS), who interact with other training professionals to produce online learning materials.
• Recommends personnel for projects/tasks based on skills and abilities.
• Monitors work products of Technical Quality Specialists and escalates concerns as appropriate.
• Provides support to Technical Quality Specialists to facilitate tight timelines in a results-oriented environment.
• Represents the section in planning meetings with government staff.
• Acts as liaison between section and other technical staff, if necessary.
• Ensures products comply with section 508/federal accessibility regulations.
• Works with design team (instructional designer, web content editor, graphic designer, and web developer) to address accessibility, usability, and functionality issues early in the design process.
• Directs help desk tickets to appropriate staff for troubleshooting, assists helpdesk with testing/verification of user tickets, and coordinates changes/updates with technical staff.
• Conducts testing of legacy courses to ensure accessibility standards are met with new systems and technologies, coordinates needed changes with technical staff.
• Other duties as assigned.

Required Experience (min) :

• Minimum 5 years related experience.
• Demonstrated experience managing staff and monitoring performance against business goals.
• Demonstrated experience working with production teams and managing product workflow.
• Demonstrated expertise with section 508/web accessibility guidelines.
• Demonstrated experience with JAWS and industry-standard accessibility/section 508 testing tools.
• Demonstrated experience with online training products, including but not limited to Articulate Rise, Captivate, responsive web pages, mobile apps, podcasts, and short video screenplays.
• Demonstrated ability to work in a fast-paced environment while maintaining positive relationships with colleagues.

Additional Experience (strongly preferred) :

• DHS Trusted Tester certification.
• Familiarity with US Government web development policies and standards.
• Familiarity with UI/UX principles.
• Experienced with appropriate hardware and software used in the creation of digital media.
• Experience with change and version control systems.

Required Clearance :

• Secret or Public Trust with ability to obtain Secret clearance

Pay Information

Full-Time Salary Range: $80k-$100k

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Benefits/Perks

• 401(k) matching
• Accident and Hospital Indemnity Insurance
• Dental Insurance
• Disability Insurance
• Employee Referral Bonus Program
• Employee Assistance Plan
• Flexible spending account
• Health insurance
• Life insurance (Term and Universal Life w/Long Term Care benefits)
• Paid time off (Vacation, Sick leave, and 11 Federal Holidays)
• Professional development assistance/Tuition reimbursement Program
• Profit Sharing Retirement Program
• Vision insurance

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.