Today
Public Trust
Unspecified
Unspecified
IT - Support
Remote/Hybrid• (Off-Site/Hybrid)
Job Summary:
Zachary Piper Solutions is seeking a HelpDesk Analyst to join our team on a fully remote basis and operate under the direction of our HelpDesk Lead. The qualified candidate will have a strong, foundation understanding of standard IT principles, tools, and workflows as well as excellent customer service abilities.
Responsibilities of the HelpDesk Analyst:
Qualifications of the HelpDesk Analyst:
Compensation for the HelpDesk Analyst:
· Salary Range: $60,000-$70,000 **depending on experience**
· Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick Leave as required by law, and Holidays
· Remote flexible structure (optional onsite 1x per month for team bonding)
Zachary Piper Solutions is seeking a HelpDesk Analyst to join our team on a fully remote basis and operate under the direction of our HelpDesk Lead. The qualified candidate will have a strong, foundation understanding of standard IT principles, tools, and workflows as well as excellent customer service abilities.
Responsibilities of the HelpDesk Analyst:
- Provide technical support by responding to service requests via phone and email.
- Troubleshoot and resolve a variety of technical issues submitted through the helpdesk system.
- Typical tasks include setting up and repairing computer systems, resolving internet and network connectivity problems, and assisting users with specific software tools.
- Participate in a rotating on-call schedule with fellow analysts, typically covering one weekend per month.
- Perform additional tasks as needed.
Qualifications of the HelpDesk Analyst:
- 3+ years of experience in IT
- Bachelor's degree required, along with relevant IT experience .
- Strong foundational skills in reading, writing, and basic mathematics.
- Capable of conducting research and analysis to identify and resolve technical issues.
- Proficient in diagnosing software problems and testing system functionality.
- Able to create clear, user-friendly documentation and technical instructions.
- Willingness and ability to learn new software platforms and technologies.
- Excellent interpersonal and communication skills for working with clients and team members.
- Familiarity with routine support tasks such as password resets.
- Strong critical thinking and written communication abilities.
- Must be eligible to obtain and retain a U.S. government security clearance.
Compensation for the HelpDesk Analyst:
· Salary Range: $60,000-$70,000 **depending on experience**
· Comprehensive Benefits: Medical, Dental, Vision, 401k, PTO, Sick Leave as required by law, and Holidays
· Remote flexible structure (optional onsite 1x per month for team bonding)
group id: 10430981
