IT SPECIALIST (SYSTEMS ADMINISTRATION/CUSTOMER SUPPORT)

Duties
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• Serve as an IT Specialist performing routine and recurring assignments, independently or as a member of a team, in the administration, development, delivery and support of information technology (IT) systems and services.
• Providing information and assistance to customers.
• Ensuring the application of appropriate security measures in assigned areas.
• Performing as the Information Management Officer (IMO) with responsibility for coordinating and administering theBattalions Information Technology (IT) requirements.
• Identifying, reporting and resolving a variety of IT issues and problems.
• Serving as the primary VTC (Video Teleconferencing) Operator, actively managing VTC capability.
• Managing and coordinating several systems used by transporters such as ICODES (Integrated Computerized Deployment System), and JOPES (Joint Operational Planning and Execution System).

Requirements
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Conditions of employment

• One year trial/probationary period may be required.
• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• Applicants must comply with the Exceptional Family Member Program requirements as outlined in the DoD Instruction 1315.19.
• Must be able to satisfy the requirements of the 26JUL12 DODI 1400.25 V1230, DoD Civilian Personnel Management System: Employment in Foreign Areas and Employee Return Rights. Visit http://www.dtic.mil/whs/directives/corres/pdf/140025v1230.pdf.
• This position has a Temporary Duty (TDY) or business travel requirement of up to 15% of the time.
• This position requires a valid, state-issued Drivers License and must be insurable in order to travel to other locations in the Commands structure.
• This position is designated as an Emergency Essential (E-E) position in support of mobilization and wartime mission requirements and requires the incumbent to remain in the overseas area and perform duties until relieved by the proper authority.
• This position may require employees to work overtime on a regular basis to accommodate peak workflow or respond to emergency situations, often under severe time constraints.
• This position requires that the incumbent must successfully complete a pre-placement medical examination/physical due to the physical requirements of the position.
• Incumbent is required to satisfactorily complete the appropriate training and earn the required certification for this position as outlined in DoD 8570.01-M, Information Assurance Workforce Improvement Program, dated 19 December 2005.
• Information Assurance (IA) Technical level II certification is required.
• If appointed as a Contract Officer Representative (COR), employee is required to (at a minimum) complete the following on-line courses: CLC222, CLC106, and CLM003.
• CORs must also obtain 40 hours of continuous training every 2 years, which can be obtained through the Federal Acquisition Institute and the Defense Acquisition University.
• Candidates selected for this position must pass an extensive medical examination for deployment and during employment to CENTCOM area per MOD17 guidance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

• 30 Percent or More Disabled Veterans
• Current Department of Army Civilian Employees Applying to OCONUS Positions
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Excepted Service Overseas Family Member Appointment
• Family Member Preference (FMP) for Overseas Employment
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouse Preference (MSP) for Overseas Employment
• Non-Appropriated Fund Instrumentality (NAFI)
• Non-Department of Defense (DoD) Transfer
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Veterans Employment Opportunity Act (VEOA) of 1998
• Veterans Recruitment Appointment (VRA)

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document .

BASIC REQUIREMENT: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

IN ADDITION to the basic requirement above, applicants must meet the definition of specialized experience below:

Specialized Experience: One year of specialized experience which includes Delivering support of IT Systems and services; resolving IT issues and problems; and providing IT assistance to customers.

This definition of general experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

OR
Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages.

You will be evaluated on the basis of your level of competency in the following areas:

• Information Management
• Operating Systems
• Technical Competence

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

In order to optimize the hiring process, AMC G1 has decided to launch a pilot to limit the length of resumes to 5 pages for all job applications submitted via USAJOBS beginning 1 Dec 2023.Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be considered and reviewed to determine your eligibility/qualifications. Candidates must ensure all information to be considered is in the first five pages of the resume, for example, relevant experience, education, licenses, etc.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .

Additional information

• Direct deposit of pay is required.
• U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.
• Locality pay does not apply in the overseas area.
• Employees who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.
• Pay retention may be offered to selected applicants for positions at overseas locations. Pay retention will not be offered as an incentive for employees moving between overseas positions.
• Selectees may receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, home leave, etc. Selectees will have their eligibility for foreign area benefits determined at the time of hire in accordance with Department of State Standardized Regulation (DSSR) and DoDI 1400.25 volume 1250 .
• For positions in a foreign country, that country's laws or international agreements may have a direct impact on the ability of an employee's same sex domestic partner or spouse to accompany the employee and receive certain benefits. If you believe you may be affected by these laws and agreements, you should familiarize yourself with relevant information and direct questions concerning a specific country (Foreign Duty Location) to the appropriate Army Human Resources point of contact prior to the acceptance of employment and your entrance on duty.
• This is a Career Field (CF) #34 - Information Technology/Cyber Management position
• The initial length of this overseas tour is 18 months.
• When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.
• Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
• This is an Unaccompanied overseas tour assignment.
• Shipment of POV is authorized.
• Government quarters (fully furnished apartments) are provided.
• HHG Shipment is authorized up to 350lbs. The rest may be placed in storage at Government's expense. Shipment and Storage of HHG must not exceed 18,000lbs total.
• RECRUITMENT/RELOCATION/RETENTION INCENTIVE may be requested through management and may be authorized up to 25% of base salary per year to be paid bi-weekly for a period of service up to 18 months.
• In order to optimize the hiring process, AMC G1 has decided to launch a pilot to limit the length of resumes to 5 pages for all job applications submitted via USAJOBS beginning 1 Dec 2023.Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be considered and reviewed to determine your eligibility/qualifications. Candidates must ensure all information to be considered is in the first five pages of the resume, for example, relevant experience, education, licenses, etc.