Program Support Lead

Description

Paragon Cyber Solutions is a fast-growing, award-winning cybersecurity and IT services firm supporting federal and commercial clients. We are a proud 8(a), EDWOSB, SDVOSB, and MWBE company committed to excellence, integrity, and innovation.

We are seeking a driven, reliable, and solution-focused Program Support Lead to oversee remote staff, serve as a customer-facing liaison, and contribute to key company initiatives. If you have strong follow-through, love solving problems, and want to grow in government contracting, we want to meet you.

Requirements

• Serve as the on-the-ground supervisor for our onsite staff across contracts

• Conduct regular check-ins, track performance, and support professional development
• Ensure timely timesheet submissions and flag any burn/utilization concerns
• Act as a point of contact for customers regarding team performance, deliverables, and feedback
• Escalate issues appropriately and ensure customer satisfaction remains high
• Attend site visits, client meetings, and briefings as needed
• Maintain visibility into contract scope, milestones, and funding to support successful execution
• Support contract readiness, transition planning, and internal SOP development
• Help identify workflow gaps and implement enhancements
• Assist with readiness efforts for new contract awards and transitions
• Contribute to company-wide initiatives and culture-building efforts
• Additional duties as assigned

Ideal Candidate:

• 5+ years of team leadership, military experience, or client-facing coordination
• Comfortable managing people, projects, and timelines with minimal handholding
• Detail-oriented, polished, and not afraid to raise your hand when something's off
• Interested in growing into Program Manager or Ops leadership in the near future
• Experience with federal contracts, labor tracking, or 8(a) environments

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401K w/ employer matching).
• Generous Paid Time Off & Federal Holidays.
• Short and Long-Term Disability.
• Healthy Work-Life Balance.
• Training & Development.