Yesterday
Top Secret/SCI
Mid Level Career (5+ yrs experience)
$115,000
No Traveling
IT - Networking
Tampa, FL (On-Site/Office)•HON, HI (On-Site/Office)•Memphis, TN (On-Site/Office)•Charlottesville, VA (On-Site/Office)•Washington, DC (On-Site/Office)
Unified Communications Engineer (Network Administrator - Level 3)
Country Intelligence Group is seeking a full-time Unified Communications Engineer to support our client’s Enterprise Communications Services 3 (ECS3) program, which delivers advanced communication solutions to a mission-critical intelligence customer. The ideal candidate will lead the design, deployment, and optimization of unified communications technologies—including VoIP, SIP, and Cisco UC platforms—across multiple operational sites. This individual will play a key role in modernizing infrastructure, resolving complex technical issues, and ensuring secure, reliable communication services that directly support national security operations. This position requires a strong technical foundation, the ability to work independently, and a commitment to operational excellence in high-security environments.
Tasks Performed:
• Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms.
• Lead engineering designs and technical refresh projects that directly impact mission success.
• Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations.
• Work closely with security teams, network engineers, and support staff to improve system integration.
• Troubleshoot system failures and accessibility issues.
• Draft Standard Operating Procedures (SOPs) for UC operations.
• Develop and maintain knowledge base articles, handling "how to" inquiries.
• Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems.
• Support UC Knowledge Management (KM) by entering solutions into the knowledge database.
• Make recommendations to enhance efficiency in UC monitoring, management, and overall operations.
• Implement emerging UC technologies.
• Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs).
• Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource.
• Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff.
• Conduct root cause analysis.
• Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs).
• Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance.
• Mentor junior staff, provide leadership in UC implementations, and optimize system performance.
• Participate in project management for major upgrades and refresh cycles.
Education, Experience and Qualifications:
• High School diploma or GED equivalent with at least 9 years of prior relevant experience.
• Associate’s degree with at least 7 years of prior relevant experience.
• Bachelor’s degree with at least 5 years of prior relevant experience.
• Master’s degree with 3 years of prior relevant experience.
• PhD with at least 1 year of prior relevant experience.
• Expertise in Cisco Unified Communications Manager and UC operations.
• Network administration/engineering experience.
• IAT II certification.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and provide technical leadership.
• CCNA certification and ITIL v4 Foundations (Preferred).
Other Job Requirements:
• Minimum TS/SCI security clearance with the ability to obtain a CI poly.
• U.S. Citizenship, and successful background check.
• Primary locations: Tampa, FL; Washington DC; Honolulu, HI; Memphis, TN; Miami, FL; Charlottesville, VA; Norfolk, VA.
Salary and Benefits:
• $115k-125k/Year for Tampa, FL location
o Pay range may vary depending on location
• 401K
• Health Insurance
• Dental Insurance
• Basic Life Insurance
Country Intelligence Group is seeking a full-time Unified Communications Engineer to support our client’s Enterprise Communications Services 3 (ECS3) program, which delivers advanced communication solutions to a mission-critical intelligence customer. The ideal candidate will lead the design, deployment, and optimization of unified communications technologies—including VoIP, SIP, and Cisco UC platforms—across multiple operational sites. This individual will play a key role in modernizing infrastructure, resolving complex technical issues, and ensuring secure, reliable communication services that directly support national security operations. This position requires a strong technical foundation, the ability to work independently, and a commitment to operational excellence in high-security environments.
Tasks Performed:
• Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms.
• Lead engineering designs and technical refresh projects that directly impact mission success.
• Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations.
• Work closely with security teams, network engineers, and support staff to improve system integration.
• Troubleshoot system failures and accessibility issues.
• Draft Standard Operating Procedures (SOPs) for UC operations.
• Develop and maintain knowledge base articles, handling "how to" inquiries.
• Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems.
• Support UC Knowledge Management (KM) by entering solutions into the knowledge database.
• Make recommendations to enhance efficiency in UC monitoring, management, and overall operations.
• Implement emerging UC technologies.
• Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs).
• Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource.
• Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff.
• Conduct root cause analysis.
• Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs).
• Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance.
• Mentor junior staff, provide leadership in UC implementations, and optimize system performance.
• Participate in project management for major upgrades and refresh cycles.
Education, Experience and Qualifications:
• High School diploma or GED equivalent with at least 9 years of prior relevant experience.
• Associate’s degree with at least 7 years of prior relevant experience.
• Bachelor’s degree with at least 5 years of prior relevant experience.
• Master’s degree with 3 years of prior relevant experience.
• PhD with at least 1 year of prior relevant experience.
• Expertise in Cisco Unified Communications Manager and UC operations.
• Network administration/engineering experience.
• IAT II certification.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and provide technical leadership.
• CCNA certification and ITIL v4 Foundations (Preferred).
Other Job Requirements:
• Minimum TS/SCI security clearance with the ability to obtain a CI poly.
• U.S. Citizenship, and successful background check.
• Primary locations: Tampa, FL; Washington DC; Honolulu, HI; Memphis, TN; Miami, FL; Charlottesville, VA; Norfolk, VA.
Salary and Benefits:
• $115k-125k/Year for Tampa, FL location
o Pay range may vary depending on location
• 401K
• Health Insurance
• Dental Insurance
• Basic Life Insurance
group id: 91157172
