Prisma Access Support Engineer

Prisma Access Professional Services Engineer

Entelligence is seeking a Prisma Access Support Engineer to support our Customer's clients. The

successful candidate must be able to work in a cross-functional environment and interact with

representatives from Entelligence, the Customer, and the end-user.

The Prisma Access Support Engineerwill regularly participate in technical discussions with multi-

functional teams, creating an environment of transparency that ultimately leads to better products, better

working environments, and better cybersecurity. Providing quick thinking and support to the client and

ensuring the fast assistance they need to keep their environments secure.

RESPONSIBILITIES:
• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are

completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals,

troubleshooting guides, etc..

JOB REQUIREMENTS:
• Hands-on experience with Global Protect or Prisma Access
• Application Performance Monitoring expertise - Response time metrics, Application identification.
• Packet capture analysis / fault isolation and remediation
• In-depth knowledge and deployment experience of Remote Access technologies.
• Network Security experience (IPS/IDS, ZBFW, NGFW)
• In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP)
• Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet

VPN, ECMP, DMVPN)
• Desire to learn on your feet and thrive on the bleeding edge of networking.

BENEFITS
• Competitive base salary
• Medical, dental, vision and life insurance
• Vacation, sick time and paid holidays
• Matching 401(k) program

ENTELLIGENCE. ALWAYS READY.

Since 1997, Entelligence has provided mission critical project delivery capacity for uninterrupted growth

and long-term market leadership to the industry's biggest enterprise IT brands. Our commitment to close

working partnerships and a proven approach for sustainable success is why Entelligence is AlwaysReady to help the world's technology leaders quickly deliver their most advanced IT solutions to their

most important customers.
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