UC Administrator

Zachary Piper Solutions is seeking an Unified Communications Administrator to join a National Defense Contract in Washington, DC through 100% on site presence . The Unified Communications Administrator will support secure enterprise communications by maintaining, upgrading & troubleshooting secure Cisco UC systems, resolving service tickets, optimizing performance, and supporting technical refresh projects.

Responsibilities of the Unified Communications Administrator include:

• Perform system upgrades, IOS updates & apply IAVA patches to Cisco Unified Call Manager
• Troubleshoot UC system failures, resolve service tickets, and conduct root cause analyses
• Monitor system performance & recommend improvements to enhance efficiency & reliability
• Draft & update Standard Operating Procedures (SOPs) & contribute to UC knowledge management
• Collaborate with NOC & operations teams to resolve complex support issues & implement platform changes
• Mange inventory & asset accountability for US hardware & components
• Lead or support UC implementation & technical refresh projects across sites or locations

Qualifications of the Unified Communications Administrator include:

• 9+ years of experience with High School/GED; 7+ with Associate's; 5+ with Bachelor's; 3+ with Master's
• Active TS/SCI clearance with ability to obtain a CI polygraph
• IAT Level II Certification (ie Security+)
• Hands-on experience with Cisco Unified Call Manager including system upgrades & patching
• Strong troubleshooting & root cause analysis skills in UC environments
• Ability to draft SOPs, update knowledge articles, and manage UC documentation
• Proven ability to work independently & collaborate across NOC & engineering teams in a secure setting

Compensation for the Unified Communications Administrator includes:

• Salary Range: $160,000-195,000 **depending on experience**
• Benefits: Medical, Dental, Vision, 401k Plan, Holidays, PTO, sick leave as required by law

Keywords: UC, unified communications, administrator, administration, tampa, florida, upgrade, maintain, troubleshoot, washington, dc, honolulu, hawaii, memphis, tennessee, miami, charlottesville, virginia, norfolk, sec+, security+, sec +, security +, secplus, sec plus, security plus, securityplus, cisci, cisco unified call manager, cucm, sop, standard operating procedure, ios, update, iava, patch, system failure, service ticket, root cause analysis, knowledge management, technical refresh, tssci, ts/sci, dod cleared, dod clearance, secret clearance, secret, secret cleared, secret security clearance, security clearance, security cleared, TS, top secret, topsecret, "top secret clearance, tssci, ts/sci, ts sci, Ts with sci, ts w/ sci, ts w sci, tswithsci, top secret with sci, noc, engineering team, secure settings, secure, IAVA patches, IOS upgrades, uc implementation, us troubleshooting, root-cause analysis, uc monitoring systems, network operations center, Counterintelligence polygraph, CI polygraph, CI poly IAT Level II certification, IAT, IAT II, IAT Level II, Classified environment, Secure communications, Federal contract, National defense, Cross-functional teams, cross functional, engineering support, Knowledge management, Independent contributor, On-site presence, Mission-critical systems, Performance optimization, Incident resolution

#LI-SW1 #LI-ONSITE