Senior Business Analyst (VHIE VA Direct)

Description

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More . By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is seeking a results-oriented and experienced Sr. Business Analyst to focus on VA's Direct Messaging products and their nationwide expansion to join our team. The ideal candidate will provide operations services in support of the Oracle Health Federal Electronic Health Record (FEHR) Direct and legacy VA Direct (Messaging) (VistA) solutions. We support standardizing workflows between VA Medical Centers and External Provider Organizations, implementation of use case requirements, sustaining or enhancing existing connections and contribute to national strategy expansion.

Program Overview:

Veterans Health Information Exchange (VHIE) provides the tools VA clinicians use to seamlessly and securely access the information they need to coordinate care for our Veterans. Direct Secure Messaging, known internally as VA Direct, is a VA-wide web tool allowing VA staff to securely send and receive VA health information with participating providers who are a part of the DirectTrust Network . It eliminates the burden of administrative tasks such as faxing, mailing, or hand-delivering health information.

Responsibilities:

VA Direct and VHIE Program Support

• Develop project artifacts and maintain in SharePoint; support maintenance SharePoint updates (as required by the business office)
• Provide meeting support, including scheduling, facilitating, preparing agendas, capturing meeting minutes, and conducting follow-up on action items
• Facilitate business requirement development to include documenting business needs and tracking through implementation
• Identify, track, and manage risks and issues
• Communicate to project stakeholders, as appropriate
• Provide inputs to Product Strategic Plans and National Strategy Expansion
• Develop relationships and collaborations with VA medical center staff, VA Direct Office of Information Technology (OIT), and community care staff or external provider organizations
• Maintain or develop Use Case Workflow documentation
• Develop progress reporting in accordance with program deliverables and program manager expectations

VA Direct Use Case Implementation and Sustainment

• Facilitate use case implementations, including issue management, post go live support and validation
• Create processes for assessing readiness and prioritization
• Develop and maintain detailed schedules to include all tasks and dependencies associated with planning, execution, post go live support and sustainment
• Coordinate with external provider organizations, use case reviews, documentation, action items and next steps
• Identify operational inefficiencies and make recommendations for improvement, to include technical or operational workflow needs
• Work collaboratively with VHIE Engagement and communications on training material, education and after actions, as needed
• Provide issue management support and ticket evaluations and recommendations
• Assess areas of potential risk and provide recommendations to change processes and/or offer other solutions for mitigation
• Construct methods for determining use case successes or opportunity for improvement
• Perform analysis to inform future plans and strategy

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Requirements

• Bachelor's degree required or minimum of five years' experience in health information exchange

• Demonstrated business system analyst experience that includes interfacing with internal and external customers and client relationship management
• Excellent verbal and written communication skills and ability to communicate upwards with leadership
• Strong attention to detail and workplace organization
• Must be an initiative-taker; able to work effectively with limited oversight
• Value teamwork, demonstrate integrity and honesty, are passionate, innovative and strive for excellence
• Skilled in Microsoft Suite of Tools (Teams, Excel, Word, PowerPoint, SharePoint)

Preferred Skills:

• Experience working directly with Department of Veterans Affairs customers / healthcare providers
• Experience with health information exchange technologies or networks, specifically Oracle Health (pka Cerner), External Provide Organizations or Frameworks

Clearance:

• Must be willing and able to maintain a Public Trust Tier 2 Clearance or higher.
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HIREVets for our work helping Veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: "Apply for this Job" button at the bottom of this Job Description or the button at the top: "Application." Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us .

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