Telecommunications Switch Technician

Shift: Monday-Thursday; On-site

Pay: $60,000 - $68,500

Position Overview

Ryan Consulting Group, Inc. is seeking a Telecommunications Switch Technician to support telecommunications infrastructure and systems. This role is responsible for maintaining and configuring voice networks, supporting endpoint devices, and ensuring documentation and compliance with technical standards. The ideal candidate will possess a strong working knowledge of Cisco Call Manager or similar voice telecommunications systems.

Key Responsibilities

• Manage voice network configurations and provide monitoring and analysis for long- and short-term planning.
• Perform moves, adds, and changes (MACs) to telecommunications systems, including basic station configuration and cable management.
• Conduct frame jumper connections, site surveys, and updates to cable records.
• Execute basic switch maintenance tasks including alarm checks, equipment replacement, and endpoint troubleshooting.
• Maintain Tier 1 break/fix support and limited advanced replacement stock.
• Manage building infrastructure cabling based on personnel density.
• Deploy and support Voice over IP (VoIP) endpoints.
• Remediate application vulnerabilities and recommend upgrade paths.
• Develop or update Standard Operating Procedures (SOPs), support documentation, and policies based on process reviews.
• Coordinate and perform telecommunications MAC activities.
• Administer ITSM/ServiceNow ticket queues for network-related issues.
• Ensure compliance with 9-1-1 and E9-1-1 regulations and private switch agreements.
• Understand and support multi-line telephone systems (MLTS) and crash phone system regulations.
• Maintain working knowledge of telecom technologies such as PRI, BRI, ISDN, SIP, and VoIP.
• Support Avaya systems (experience with Avaya Site Administration a plus), with Cisco Call Manager preferred.
• Apply configuration management principles and structured cabling standards.

Requirements

• Minimum 5 years of hands-on experience with Cisco Call Manager and/or Avaya voice systems (Cisco preferred).
• Proven ability to implement and maintain voice communication hardware, software, and procedures for both local and remote environments.
• Experience in endpoint troubleshooting and telecommunication system support.
• Strong documentation and communication skills.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, etc.)
• Preferred: Industry-recognized certifications in Cisco, Avaya, or related telecommunications systems (e.g., CCNA Collaboration, Avaya Certified Implementation Specialist)

Equal Employment Opportunity (EEO) Statement

Ryan Consulting Group, Inc. is an equal opportunity employer. We are dedicated to ensuring equal employment opportunities in all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and termination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Ryan Consulting Group, Inc. is also committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to a disability in the application process, please contact humanresources@consultrcg.com.

Drug-Free Workplace Statement

Ryan Consulting Group, Inc. is committed to maintaining a drug-free workplace, in compliance with the Drug-Free Workplace Act of 1988, which is a requirement for all federal contractors. We recognize the impact that drug and alcohol abuse can have on the safety, health, and productivity of our workforce, and we are dedicated to providing a work environment that is free from illegal drugs and alcohol. All employment offers are conditional upon successfully passing a drug screening.

Pay Transparency Statement

Ryan Consulting Group, Inc. complies with all relevant pay transparency laws in each state and jurisdiction where we operate. This includes providing salary ranges and pay data in compliance with state or local regulations where applicable.

We also ensure that applicants and employees in relevant states are informed of their right to inquire about pay information as required by state or local laws. Employees and applicants in states where pay transparency laws are in effect can expect to be provided with salary information upon request during the hiring process.

Salary Description

60,000-68,500