Yesterday
Top Secret
Mid Level Career (5+ yrs experience)
$85,000
IT - Hardware
Los Alamos, NM (On-Site/Office)
VTC Technician
TEKsystems is seeking a VTC Technician with DOE Q or TS clearance for a full-time position located in Los Alamos. This role supports the National Nuclear Security Administration (NNSA) by providing comprehensive Video Conferencing services, including Self-Help Knowledge Portals, remote Service Desk support, and in-field customer engagement. The technician will be the first point of contact for IT problem resolution, aiming to enhance user satisfaction and streamline support services.
Essential Job Functions
• Promotes a positive and respectful workplace.
• Handles customer escalations and liaises with government/client officials.
• Possesses current working knowledge of VTC/AV components, equipment, and collaboration software (MS Teams).
• Supports Video Conferencing Services for NNSA End-Users, including planning, implementation, training, and management.
• Configures, operates, and troubleshoots all audio/video equipment for VTCs and MS Teams meetings.
• Collaborates with clients to determine AV needs before events.
• Provides technical assistance and training to users of VTC equipment.
• Monitors ticket queue, creates and assigns tickets, and ensures timely updates and resolution.
• Escalates tickets as needed and documents problems, solutions, and user satisfaction.
• Prepares accurate documentation to support VTC processes, including SOPs and reference guides.
• Maintains and stores information such as as-built diagrams and job aides.
• Identifies opportunities to improve customer satisfaction.
Required Skills & Experience
• DOE Q or TS clearance (mandatory).
• Hands-on experience with VTC/AV systems and collaboration platforms.
• Strong customer service and communication skills.
• Ability to work in a team-oriented, fast-paced environment.
• Proficiency in documenting technical processes and resolutions.
Soft Skills & Culture Fit
• Positive, respectful attitude.
• Team player who values collaboration and peer feedback.
• Proactive in identifying and implementing service improvements.
Company Benefits
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
TEKsystems is seeking a VTC Technician with DOE Q or TS clearance for a full-time position located in Los Alamos. This role supports the National Nuclear Security Administration (NNSA) by providing comprehensive Video Conferencing services, including Self-Help Knowledge Portals, remote Service Desk support, and in-field customer engagement. The technician will be the first point of contact for IT problem resolution, aiming to enhance user satisfaction and streamline support services.
Essential Job Functions
• Promotes a positive and respectful workplace.
• Handles customer escalations and liaises with government/client officials.
• Possesses current working knowledge of VTC/AV components, equipment, and collaboration software (MS Teams).
• Supports Video Conferencing Services for NNSA End-Users, including planning, implementation, training, and management.
• Configures, operates, and troubleshoots all audio/video equipment for VTCs and MS Teams meetings.
• Collaborates with clients to determine AV needs before events.
• Provides technical assistance and training to users of VTC equipment.
• Monitors ticket queue, creates and assigns tickets, and ensures timely updates and resolution.
• Escalates tickets as needed and documents problems, solutions, and user satisfaction.
• Prepares accurate documentation to support VTC processes, including SOPs and reference guides.
• Maintains and stores information such as as-built diagrams and job aides.
• Identifies opportunities to improve customer satisfaction.
Required Skills & Experience
• DOE Q or TS clearance (mandatory).
• Hands-on experience with VTC/AV systems and collaboration platforms.
• Strong customer service and communication skills.
• Ability to work in a team-oriented, fast-paced environment.
• Proficiency in documenting technical processes and resolutions.
Soft Skills & Culture Fit
• Positive, respectful attitude.
• Team player who values collaboration and peer feedback.
• Proactive in identifying and implementing service improvements.
Company Benefits
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
group id: 10105424
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